My sister booked this via her SPG. they didnt seem to like that. Check in time is 3 pm and we had dropped our stuff of earlier so we could shop comfortably and the check in clerk was annoyed when we came back after 4 to see if the room was ready. I guess we were supposed to walk around Seattle until they called. When we got to the room on the 35th floor, the card keys didnt work so my sister went back down to get help and the check in clerk was rude and stated. It isnt me, its the room. She reactivated the card keys and my sister went back up to the 35th floor and and they still didnt work. She told us she would send security up asap to see what was going on. 30 mins later my sister called down to the front desk, and they finally sent someone up. The young security guard came up, asked for ID (we werent sure if he knew who he was looking for, or if the id told him something) and he tried the keys. and nope they didnt work. He let us in, and told us to wait someone would bring us working keys, which took about another hour. We were hoping to have time to get in our room drop stuff off and then go eat and enjoy the pool but our time was now limited. The Pool was small, and barely had any clean towels and the hot tub was crowded with partiers. Internet access and phone access is 16 dollars for 24 hours which is pricey if you ask me. good thing we had our cell phones! We had to walk around to find something to eat, because there wasnt anything in the room with recommendations. There is also no vending machines, with soda so head on over to drugstore on the corner for drinks and snacks beforehand. I couldnt find any. When we finally went to bed I pulled my back comforter only to find bloodstains on the blankets! I was appalled. They either one, didnt clean the sheets from the stay the night before, or they dont check their linens for stains. I would expect this in a dive hotel not one with a name like Westin. I had already crawled in them at this point, and I was thoroughly disgusted. I had to pull that blanket off as it was 11 at night, and make do with what I had. I had always wanted to stay here and I was hoping to walk away with raving reviews but I dont. Spend your money elsewhere and if you get booked here for some reason, check your linens before you get in bed!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Older travelers, Tourists
I do not recommend this hotel for:
Girlfriend getaway, People with disabilities, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Shopping, Sporting event
Management Response
GMSeattle, general manager
(Management representative)
Aug 19, 2008
Dear sonnysmom
My name is Elisabeth James. I am the general manager at The Westin Seattle and was apalled to read of your experience at our hotel. Please accept my sincere apologies for the many problems you experienced. While our rooms availability for check-in is sometimes negatively impacted by a late departure, it is our responsibility to ensure that we communicate clearly to you if there will be a delay so that you may plan your time accordingly. It is unacceptable that you had repeated problems with your guest room keys. We have found that one of our key machines was malfunctioning and miscoding keys. This has been repaired and hopefully will not recur.
The security officer was correct in verifying your identification before opening the room for you. The safety and security of our guests is paramount and we will never let someone into an occupied room without verifying that it is indeed the registered guest.
There is a charge for internet in our guestrooms, however many of our guests choose to use the complimentary internet access in our lobby.
We are proud of our Westin Heavenly Beds and want you to enjoy a renewing night's sleep so clearly your experience with stained bed linens is completely unacceptable. I do wish you had contacted us immediately so that we could have corrected this problem but I understand that it was late and you had already had too many frustrating experiences for one day.
I hope you will contact me directly so that I may apologize personally and attempt to recover with you. We would certainly appreciate an opportunity to redeem ourselves on your next visit to Seatttle,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.