Just returned from our second trip to New Orleans and the Renaissance Arts. Since our last trip was 9 months after Katrina, we could not wait to return to enjoy the area even more.

Let me begin on a positive note and say the rooms are beautifully decorated, clean and comfortable and lobby area very attractive. Staff also is very nice and accommodating. No issues with valet parking. We also choose this hotel because of it’s roof top pool which is a nice way to relax during the day and soak up the sun. The hotel is also not so close to the “action” and in a more quiet area but within walking distance of everything. We did order from room service which was just o.k. Did order drinks from the bar to take up to the pool which were great. No complaints there.

Now the negative… We began the first 2 nights of our 10 day trip at the Renaissance. Immediately we noticed issues with our air conditioning and reported the problem. Were told it was fixed but when we returned later that evening it was not. The following day the same thing but were told it had been fixed. Sleeping in 70 degree weather, when you have set you’re a/c for 60 is not our idea of comfort. During the two days, all we heard was, I’m so sorry, I’m so sorry and the problem was fixed. We returned the following weekend for the last night of our trip, were upgraded to an inside suite which was nice, but truthfully how much time do you spend in your room? Unfortunately, same issue all over again, a 70 degree room with humidity. Once again, continued, I’m sorry. Doesn’t cut it when you are on vacation.

Aside from that constant annoyance if you are one who prefers to sleep in cool comfort, we do love the hotel and location and would more than likely stay there again in the future if traveling back to New Orleans as all the other positives about the property outweigh our a/c issues.

We loved New Orleans especially with our two children (ages 14 & 12). If you avoided Bourbon Street at night there are lots of fun family things to do. My son (14) thought the Tabasco Factory was great and the country store the best for tasting. The adults enjoyed the Jungle Gardens next to the factory. My daughter loved the Mari Gras museum, zoo and the shopping. We all loved the great food, music and gardens. The Renaissance Arts Hotel is in a safe, quiet area of New Orleans. About a 10-15 minute walk to the French Quarter made it a great location. Take the trolley and get there faster and in style but buy a pass do not do it the expensive way that we did by paying as we went. The hotel was pretty and unique with the art displayed around the lobby. As with other experiences with Marriott our reservations were not correct. I had called three times (I will spare you the details on why I did not trust the reservation system) for adjoining rooms’ confirmation. Of course when we checked in the first set of rooms were on different floors, second set across the hall, third set had two king beds (would not work with a boy and girl), we were offered a cot but not after all the Marriott points we spent to get two rooms. Finally after waiting ten minutes outside the room (the bell hop was so kind) we were placed on the concierge floor with rooms side by side. I was told on check-in that Silver Elite Member did not qualify for any services on the concierge floor but we took the rooms willing. I was uncomfortable with not having a door to check on the kids but it worked out. It was really nice to have the drinks and breakfast in the lounge with the children. Beside the confusion and aggravation on check-in the staff was very helpful and attentive. The hotel was very clean and we never had a housekeeping problem. The business center was bothersome as you could not download (even to your own jump drive) or print. The front desk staff was great and let me print from their computer. We all loved New Orleans and hope to return very soon.

My wife and I, along with two other couples go on an annual gambling trip. This year we went to NOLA and stayed at the Rennaissance Arts! We were not dissapointed. The staff was very helpful, and the hotel was perfect. We were within walking distance to everything! The casino was about 5 minutes away, and I "think" we broke even! I would highly recommend the Renaissance Arts to anyone! Keep up the good work!! Stan

Excellent hotel! Wonderful for those who like the energy of New Orleans, but not the chaos of the French Quarter. Close enough for a long stroll to get there, but far enough away that you don't have to experience it if you don't want to. Excellent restaurants within walking distance and many art galleries. Will be staying at this one again!