At first I was a bit skeptical about reserving a room here because of all the negative reviews, but I had such a good deal on pricing I thought I should just experience it for myself. The staff was very friendly and accommodating. I did not feel any hostility from them like the other reviewers. The place was just newly renovated. It had a modern contemporary feel to it. The room itself was very nice. I did notice some crumbs left behind that housekeeping missed, but I’m not that anal. It’s Four Points Sheraton for goodness sake; it’s not the Four Seasons. The bed was very comfortable, which I appreciate. The bathroom was a bit small for me. They had a decent size flat screen TV and offered free internet. I could understand people’s frustration about the location of the hotel. It’s on the right side of Roosevelt Blvd next to a car dealership which I got a little confused on where I had to turn into to enter the place. I definitely recommend having a car to get around if you do stay at this hotel. It’s in Northeast Philadelphia which is about a 20 - 25 mins drive to get to Center City and 30 – 45 mins to the Philadelphia Int’l airport. I would suggest for people to do some research about the hotel’s location to see if it works for them. Overall it’s a nice quiet place to stay to get away from the hectic ness of downtown.

The most annoying thing about this hotel was its relative inaccessibility and the strange layout of the street it is on (I think it was Franklin Boulevard?) According to the directions we had after inputting our address on the hotel's website, the hotel should have been on our left-hand side, but it was actually on our right-hand side, By the time we saw the hotel, there was no way we could get to it from the middle of the boulevard, and it took us practically 10 minutes to figure out how to navigate the roads and get back to the turnoff for the hotel. So, I recommend that if you are printing directions, you should print them from one or two other websites as well, in addition to the hotel's website.

Next annoying thing. We only paid about $90 per night for our one-night stay, so we can't complain too much, but the location was definitely not ideal for us. It was a long drive into town, which is where all our planned activities were. And the surrounding area is full of car dealerships, strip malls, suburban chain restaurants, and a Dunkin Donuts. Not terrible, but not near anything uniquely Philly.

Annoying thing number three- while the shower was quite nice, the bathroom sink was extremely annoying. Every time we turned it on, it sprayed water everywhere. And it was hard to turn hot water on in the sink. It was obviously a very new and hip-looking sink, but I'd rather have one that works normally. Also, the towel rack was located towards the bottom of the hip-looking sink, forcing us to have our towels almost touching the floor and not getting very dry. I chose to hang my towel precariously on one of the hinges of the main door to our room.

The bed was very comfortable, although my boyfriend didn't like the pillows (one pillow was too thin, two pillows was too much.) There was a hip-looking flat screen TV and several hip-looking historical Philadelphia pictures throughout the room, but we would have much rather had a small refrigerator to store drinks in. And instead of a closet, there is a super-hip-looking row of hooks to hang everything on.

Amid all of the super-cool-looking, hip stuff, there is a very shabby looking heater/air conditioner and other aspects of the room that don't look so up-to-date. I'd have to agree with the last poster too, who said that the elevators and common areas looked pretty shabby. Oh, and when we first checked in to our room, there were trash items and used room service items sitting outside of the majority of the rooms in our hallway.

So all in all, we probably would not stay here again. I suppose if we had a friend planning to travel from the north Philly airport and looking for a decent place to stay, we might recommend it to them if they were able to get a good deal. But I saw from the room rates posted on the back of our room's door that our room could go for up to $249- there's no way we'd pay that much for that room!

Too much money to pay for inconveniences caused by hotel transitioning from Hilton to Sheridan: construction noise, etc.
Decor:
Furniture and design were redone, rooms do have a nice modular set up however elevators and other common areas were shabby.
Customer service:
Ranged from well meaning tho unknowledgeable to inconsiderate and unhelpful. I was given weekday/weekend rates when I made reservation. However, when I extended they did not advise me of increased rate change. I overheard other guests complain of being charged differently than what they had been originally told.
Cleanliness:
Only had maid come 1 time; didn't wash out tub, yet moved carefully arranged personal items (toothbrush, ech!) to wash off sink.
Services:
Computer broken, supposedly for over a month.
Didn't use fitness room, but looked pretty decent.
The only 'name" hotel in the area, but considering above one might be better off staying at one of the AAA motels nearby for half the money.

We got a $79 deal on this hotel and the pics made it look amazing and touted the recent renovations. We got placed on the first floor (no privacy/view of parking lot) the first night in an empty hotel - we were happier when we got moved to the fourth floor the next night. The rooms were average size, the king beds felt small, and the linens were less than luxurious. All in all, it was a $79/nt hotel: nice, clean, but nothing special.