We had an amazing stay at this hotel.... It was lovely and exceeded our expectations. We stayed for 9 days.

Unfortunatley I left my luggage with the hotel for 1 hour while we waited for our transfer to the Airport. During this time I had all my jewellery and other valuables stolen from my hand luggage. Luggage is stored in the hotels restaurant. Which we felt was fairly secure as the restaurant was closed. Apparently only Hotel staff had access to this area.

What a sad way to end a great stay in NY. It was very difficult to get someone from the hotel to discuss this matter. When we finally did after many calls from Australia. They really were not intrested. Took our complaint but that was it.

Great hotel but watch out for security in your room & during luggage storage.

We recently stayed for six nights at the Hilton Garden Inn, Chelsea, New York, and were highly delighted with it. It's a new hotel, and has only been open a short while, and is ideally placed as a base to explore Manhattan. The hotel's public amenities are few - for example, there's no pool. But there's a pleasant breakfast room, and a small, yet comfortable, lounge area. There's also a business centre, offering free open-access PCs and internet service. The bedrooms are very well appointed, attractive and comfortable, and the staff are helpful and friendly.

The hotel is in the middle of Chelsea's flower district, and there's a subway station at the end of the street. The Empire State, Macy's and Times Square are within walking distance.

Good value for money. Breakfast isn't included, and though we chose to make our own arrangements for breakfast, a peek in the breakfast room suggested that there's a very wide choice, including cooked-to-order food. There's also a small shop where basic food provisions can be purchased.

We'll definitely stay there again.

it was our first time in ny my husband my 9 year old son and myself we arrived several hours early and we were able to store our luggage so we could go see some of the sights we were there for 3 days and everyone was very nice they catered to our every need, they were very helpful when we were not sure where we were going they printed out maps for us put us on the right subways. the rooms were in great shape very clean all in all the hilton garden inn chelsea and the staff were excellent !!!!!!

Just stayed for 2 nights. Rooms were small but nice. Property newer and in good condition. Very quiet except for the opening and closing of other room doors. Bathroom was not as clean as it could have been. Found dried toothpaste on counter top and hair on toilet and shower. Nothing a few Lysol wipes couldn't handle. Most front desk folks were helpful and accommodating. One was very so-so - didn't want to be bothered with anything. For example, we wanted to have them hold our luggage on the day of departure and one guy at the desk paged a person to get it. 15 mins later still nobody to take luggage and no offer from front desk guy to do anything about it or re-page the person. We asked a women who appeared at the desk if she wouldn't mind paging the baggage person as we had been waiting and she profusely apologized that we had to wait and came over and took the bags herself - while Mr. can't be bothered just stood there. I would stay here again but it is a bit pricey if your paying regular rate. Great location.