My friend and I had been planning our 5 night stay at the Bellagio for nearly a year. We had been to Vegas several times and decided this was the year we were going to splurge and spend our nights at the Bellagio. We booked thru Vegas.com, which booked our trip with an airline vacation package. This is where you need to do your homework. We had every detail planned out, including the fact that we each paid an extra $100. for a lake view room. I read everyone's reviews about listening to the fountain music on our t.v while watching the show from our window and was beyond excited. The problem came up when we arrived at the Bellagio. First of all, the reviews you are reading about the check in process are true, I just came back this week, (October 6th) nothing has changed, there is no real cue line, it was a bit chaotic. What made it worse was when we saw some Bellagio staff walking the lines asking if customers were from a certain company (obviously one that was there for a convention), those customers that replied "yes" were escorted to a shorter line, those of us who replied "no" weren't looked at a second time, not even a "have a nice stay". When we finally did reach the front of the line, we were told there were no lake view rooms available with 2 queen size beds. We could have had one king and a cot, but not the room we had reserved. We showed the clerk our paperwork showing that we had reserved a double queen, non-smoking lake view room, and had paid extra for it, and we were told that the online service we reserved our vacation from only tells the hotel that we made a reservation, not the specifics of our reservation. Do yourself a favor, and if you reserve thru any online service, or anything other than directly thru the hotel, call ahead to confirm. I was upset with the online service for not telling us this was a possiblity, but honestly I was more upset with the Bellagio. We had planned and saved for this trip for a long time, it was my 40th birthday celebration, and the Bellagio did not even try to make any accomodations. Needless to say we ended up with a view of the construction.
I am surprised that the Bellagio did not try to make any accomodations for us, I realize that we are not big gamblers, but we do treat ourselves nicely with shopping and dining while we are on vacation, and I think any guest of a hotel should be treated with the highest level of respect.
That being said, we did have a wonderful time, "O" is undescribeable, Wayne Brady was hysterical, Barry Manilow, what can I say about Barry, Dana Carvey was unstoppable, and the Pink Jeep Tour of Red Rock Canyon was great (thank you to Jason our tour guide!!) While you are intown, be sure to have at least one meal at Cheeseburger at the Oasis in the Miracle Mile Shops.. Yumm
As beautiful as the Bellagio was, I think now that I've had a taste of it, next time I will opt for the more casual New York, New York, or Planet Hollywood. I think they value their customers a bit more and work harder to ensure you have a great time!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
People with disabilities, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Great food / Wine, Shopping