Stayed many times at the Aladdin and enjoyed it. We hoped Planet Hollywood would be even better.
The service was very poor.
-valet always backed up - 20 minute waits
-maids left the door open, never brought promised water
- received newspaper about half the time
- room service always 1 hour behind
- persistent elevator problems
- No pool access from the north towers
While the casino and main hotel areas are very nice the rooms have not been improved and are very dark. Our door didn't close properly. As others have commented time-share people jumped in front of us every time we got off the elevator. ATM's rarely worked. Gambled a lot and received a paltry $14 credit.
The pool area has not been improved and has horrible loud music which you can't escape. Target audience is obviously 18-21!

We were excited to try out the new PH experience on our recent visit to Las Vegas.

On arrival I asked the front desk clerk if there was any possibility of a complimentary upgrade to our pre-booked deluxe room. She gave us two options – either a refurbished smoking-permitted room (we had requested non-smoking), or a disabled-access room, with a lower-access bathtub. Front desk assistance was polite, but not especially friendly. We arrived at about 8pm and there was no line at the desk.

We chose the smoking room as I wanted to try out the deep soaking bathtubs. It did smell! However, as we didn’t plan to spend too much time in the room, we weren’t too bothered.

On the plus side, we were on the 34th floor, with a fantastic view south on the strip towards Mandalay Bay and the MGM Grand. From looking at their website, we were allocated a ‘Hollywood Hip’ room, with memorabilia from the movie ‘Good Will Hunting’ in the display coffee table. We had a large LCD television and a super-comfortable king-size bed.

I also agree with the other reviews which comment on the poor in-room lighting. There is no overhead light in the room, only table lamps. This is definitely an issue if you have to pack your case during the hours of darkness!

I didn’t care much for the décor in the public areas. The hallways reminded me of the Haunted Mansion ride at Disneyland (something about the black doors with white frames and big metal knockers)!! Of course, this is down to personal taste – you may love it….

One problem we did have (and, looking at some of the other reviews, we were not alone), was that we kept getting static shocks when in our room. This was very unpleasant! I suspect this is related to the high nylon content in the carpeting.

The $13.99/day internet access charge is ridiculous, when you think that it comes free in a lot of basic US hotel chains.

We had room service dinner on one evening. It was of average quality, and expensive. Two steak sandwiches, a couple of beers and Cokes, and one dessert cost us just under $80 before the tip. The dessert delivered was not what we had ordered.

We used the Valet parking service during our stay. This hotel has the ugliest entrance area I’ve seen on the strip. As mentioned by another review, you come in through a concrete underground parking area. There is no facility to call down to the Valet desk to request your vehicle, so you have to go down and wait there until they bring your car. We waited an average of 30 minutes each time for them to retrieve our car. We were not impressed.

Timeshare people were everywhere. We were accosted before we even got to the elevators on the night we arrived! We quickly got used to saying ‘no thanks’ and keeping walking – it’s the most useful phrase you can learn for a trip to Vegas! We did get drawn in to a conversation with one timeshare guy on the last day of our trip. He was most unpleasant when we said we had better ways to spend the final hours of our trip than on watching his presentation. Don’t listen to the ‘free-stuff’ sales pitch – you have better things to do in Vegas!

We didn’t enjoy the PH casino either. Constant loud music, very smoky atmosphere and a deliberately confusing layout. I thought that the ‘Pleasure Pit’ area of the casino was simply tacky – lots of Barbie-pink velour in the décor, dealers in their underwear (unsurprisingly all women!), and scantily clad girls dancing on platforms behind the gaming tables. If I want to go to a strip club, I will. I don’t need or want to have to run the gauntlet of that kind of entertainment to get to my hotel room!

Choice of hotel is a personal thing. We couldn’t say that the service was awful or that the rooms were dirty, we simply didn’t like the vibe in this place. Others, I’m sure will disagree. We had a great trip to Las Vegas, but couldn’t wait to get out of the Planet Hollywood. All our waking time was spent in all the other terrific casinos on the Strip.

Location of the hotel is excellent, just in the middle of the strip and opposite to the Bellagio. In fact, some of the rooms have views to the famous fountains.
Rooms are huge, with extremely comfortable beds and a very big flat screen TV. Only con is that they are quite dark, especially at night, as the lighting is indirect and insufficient.
Bathrooms are very big too, with both a shower and an bathtub. The WC is in a separate area, as in France, which is something that I always appreciate.
The worst part of the hotel is the one related with housekeeping and cleanless:
1. First, because maids used to knock the door (and even get into the room) always at 8 am, which is not very reasonable in a place like Las Vegas, that lives at night and where normally people go bed late.
2. Secondly, because our bathroom wasn't cleaned during our 4 days stay -they just replaced the towels-, totally inadmissible in a hotel such this one.
However, we get a ridiculous rate through Expedia? (or a similar website, I don't remember), that doesn't allow-me to complain so much.

We got this hotel from our Mastercard Thank you points so it was a free two night stay. With that said, there is very little to complain about. We checked in around 3pm and there was a no wait. Our room was located on the 27th floor facing the east. I didn't expect a strip view for the price we paid! The room was great and the bed was very comfortable. We had just come from a two day stay at Thehotel Mandalay bay and this bed was just as nice. Each room is decked out in Hollywood memorabilia, and we happened to get the "Showgirls" room. I found this very funny and appropriate for Las Vegas. The casino is great with very high ceilings so the smoke seems to not linger. As well the buffet is top notch and my wife and I have eaten there every time we are in Vegas, whether we stay at PH or not. The only thing I will say it the shower in the room had mould on it as well as the steam room in the spa. I have seen this in many hotels worldwide and I wish it was something that hotels would just notice and then get rid of with a good scrub. I am not sure how a housekeeper can clean a shower and not notice this. Overall a very good stay and I would stay again.