I selected this hotel based on the price and the positive reviews. I encountered problems from the start when I tried booking online. I didn't receive my confirmation number. My problem was solved quickly after a phone call to the hotel. The lady I spoke to was nice enough to give the number to reserve my cabana, which was part of my package. I called several times and left a message. Nobody responded.

Upon arrival, I was impressed with the lobby and not having to walk through a casino. Check in was smooth, however, when I asked about the cabana, I was informed they had nothing on file and I would have go directly to the pool to make arrangements. When I went to the pool, I was informed that all the cabana's were book for the day. I went back down to the front desk to complain, where I was informed that I should have called in advance to book the cabana, (I did), and that I was already getting a great deal on the price of the room. I was not impressed with that response. I came back later to speak to someone else, hoping to get a better response. They still didn't have any sympathy for me but at least this time they were going to look into it... or so I thought. Somebody was supposed to call me back, but they never did. (We stayed there for 2 nights). I realized that I wasn't going to get anywhere with this issue, so I moved on.

Nevertheless, the hotel room is one of the best I've ever seen. I love the modern look and feel. It actually isn't a hotel room but a condo. We had a awesome view facing the strip and having a balcony was unexpected. The bathroom was out of this world and having 3 LCD TV's in the room was awesome, (Two 42" in the main room and a small one in the bathroom).

Simon's restaurant is super first class with great food.

I might give Palms Place a second chance, but I'll probably stay at another hotel on my next visit to Vegas, as I was not impressed with how the front desk handled the cabana situation.

The room was beautiful with a great view from the balcony of the Strip. Comfiest bed ever! The Hammam in the spa is a must-do, and the hotel staff was all very friendly. This is definitely off the Strip, so if you want to be able to walk out of your lobby and walk to all the other casinos, this may be too far away (short cab ride though!) We weren't very lucky in the adjacent Palms Casino, but the buffet there was delicious. If you want to get away and don't mind being off the strip, you will enjoy this hotel/spa and casino.

Booked 4 nights in a studio room but asked for a complimentary upgrade upon arrival. The front desk attendant happily checked the availability and put me in a 1 bedroom suite. The suites there are amazing. 1,200 sq ft, 1 king bedroom, a separate living room with beautiful furniture, gas fireplace, floor to celiing windows with wrap-around balcony, stainless steel kitchen with sub zero fridge, mini bar, fisher and paykel diswashing drawer, bar area with glass stove top and seating for 4. The suite had 1.5 bathrooms and a separate jetted tub located in between the living room and bedroom. The master bathroom had a huge walk in shower with 1 rain head and 2 individual shower heads. The lcd tv in the bathroom was a nice touch. Two other 42' flat screens are available in the suite as well.

This suite could easily accommodate 4 people to sleep comfortably and probably 15-20 people if you wanted to have them over for drinks.

Ordered room service for breakfast one morning. Arrived exactly on time as promised. Had a bagel, oatmeal, and pot of coffee.

Both Valet and Self parking are complimentary at this condo hotel but wireless internet is $13.99 per 24hrs. They do have an onsite spa which costs $30 a day to use their facilities (including the fitness center). I asked the front desk for a comp pass to try it out and they had no problem giving one to me. The fitness center is great; all cardio machines have individual tvs, bottled water, and towels waiting for you. The men's lockerrooms were great; they had a sauna, steam room, cold plunge pool, and hot whirlpool. They also had the co-ed "Hammam" which is similar to a Turkish bath. Both men and women can use it (you must wear a towel/bathing suit) and it's very similar to a steam room. Unfortunately, it wasn't that hot the entire week I was there. Lastly, there is a small lounge room to relax and watch tv in. Complimentary juices and bottled water are available.

I tried the 50 min Drift Massage and was happy with it. Very professional staff and great experience overall. They automatically add 20% gratuity to each service so you don't have to worry about tipping. After using a 25% off coupon I got when I checked in, I paid $123 including tip and taxes.

The hotel's pool is open from 9am-6pm each day. The pool is very modern, trendy and is overlooked by the Simon restaurant. There are cabanas to rent, however, they are small and are fairly dark when you are inside them. I actually enjoy the sun when I'm by the pool so I'm not a fan of cabanas. The bar by the pool is convenient; expect mixed drink prices to be $7-10 ea.

Although this condotel has no casino it is connected to the Palms via sky tube. This is easily a 5 min journey from lobby to lobby. There are even moving sidewalks for you to relax on should you be so lazy.

Each employee of this hotel went above the level of customer service typically found in Vegas. The nice thing about this hotel is that I wasn't constantly dodging people left and right when walking around (like you do in the MIrage or other larger properties). I highly recommend this property if you enjoy exclusive service, non smoking, and nice accommodations.

Enjoy!

My wife, 6 year old daughter, and me visited the Palms Place for four nights. We were a little worried because many reviews and friends we talked to said our daughter would be bored or exposed to the "adult life of Vegas" at the Palms Place.

But she loved it!!! Once we entered our one bedroom suite she ran throughout the entire area. She couldn't wait to walk around the wrap around balcony. She didn't want to take a shower but a bath in the tub located in the master bedroom. In short she had a great time at the PP and Vegas itself.

Overall the hotel was superb. Check-in was excellent; we arrived from Honolulu at 8:30A and called the hotel at about 10:00A if a room was available. The receptionist was very polite and affirmed an early check-in. Once there the valet was quick and bellhop assisted with the luggage.

Everything in the room was top of the line. A broken lamp by the work desk was quickly fixed by Maintenance. The floors were clean and bathroom(s) were spotless. My wife loved the space in the bathroom and all the closet space. The washer/dryer is very convenient when you travel with children.

We visited the pool once. It is only 3.5 feet deep so it was perfect for my daughter. No one else was using the pool so she had the complete run of the area.

We didn't visit any on-site restaurants or the spa.

Check out was simple through the tv in the room.

Will definitely stay here again.