I selected this hotel based on the price and the positive reviews. I encountered problems from the start when I tried booking online. I didn't receive my confirmation number. My problem was solved quickly after a phone call to the hotel. The lady I spoke to was nice enough to give the number to reserve my cabana, which was part of my package. I called several times and left a message. Nobody responded.
Upon arrival, I was impressed with the lobby and not having to walk through a casino. Check in was smooth, however, when I asked about the cabana, I was informed they had nothing on file and I would have go directly to the pool to make arrangements. When I went to the pool, I was informed that all the cabana's were book for the day. I went back down to the front desk to complain, where I was informed that I should have called in advance to book the cabana, (I did), and that I was already getting a great deal on the price of the room. I was not impressed with that response. I came back later to speak to someone else, hoping to get a better response. They still didn't have any sympathy for me but at least this time they were going to look into it... or so I thought. Somebody was supposed to call me back, but they never did. (We stayed there for 2 nights). I realized that I wasn't going to get anywhere with this issue, so I moved on.
Nevertheless, the hotel room is one of the best I've ever seen. I love the modern look and feel. It actually isn't a hotel room but a condo. We had a awesome view facing the strip and having a balcony was unexpected. The bathroom was out of this world and having 3 LCD TV's in the room was awesome, (Two 42" in the main room and a small one in the bathroom).
Simon's restaurant is super first class with great food.
I might give Palms Place a second chance, but I'll probably stay at another hotel on my next visit to Vegas, as I was not impressed with how the front desk handled the cabana situation.













