I just came back from 4 nights at the Palazzo Hotel. Granted the rooms, sorry, suites are awesome. Spacious and comfortable.
BUT....the service there really lacks. I stayed at the Wynn and the Bellagio on previous visits to Vegas and they got it down.
At the Palazzo though there were long lines no matter what you wanted to do or take care of. Check in (25 Minutes), waiting for your car to be pulled up to go to dinner (30 minutes), getting a drink in the casino (30 minutes) getting your luggage picked up for check-out (over an hour!!! They quoted me 20 minutes when I called!) then 20 minutes to check-out and another 20 minutes to pull up my car. Almost 2 hours to check out of the hotel. Worst of all: nobody cared. I was really late to pick up a co-worker from the airport and I asked the valet to please rush my car after waiting for over an hour for a bellman but the guy just couldn't have cared less. And that was the feeling throughout the hotel. A nice touch would have been a coffee maker in the room so you don't have to stand in line at the coffee shops in the casino first thing in the morning. And 2 nights no turn down service. I know that is not the most important service but for $275 a night i would be nice to have some chocolate on your pillow. I expected more!









