Overall, I think the Palazzo is a very nice hotel. We stayed there for six days at the end of October 2008 and we enjoyed much of our stay.
We did have a number of problems which were VERY annoying at the beginning of our stay which really set the tone for the rest of it unfortunately. To begin with, we booked the "concierge level" suite, which is advertised as "free breakfast, afternoon hors d'eouvres, and evening cocktails and appetizers every day. More on this in a minute.
When you check in for a concierge level suite, you are supposed to go to the 23rd floor and check in so you don't habve to wait in the very long lines in the main lobby. We called ahead with our travel itinerary and were told to go to the 23rd floor until 11pm. We arrived at 10:30 and had to cross a VERY smoky (yet allegedly "smoke-free corridor" across the entie casino floor to get to the guest suite elevators. We were also carying a rather heavy infant car-seat. We went to the 23rd floor which was locked up tight and we called from a house phone to be told to return to the front desk to check in. So we had to backtrack the entir smoky way with our 7-month old infant in a heavy car-seat and then wait in line at the main desk. When we checked in, the clerk asked if we wanted the xcheck left open so we could charge things to the room. We said yes.
We ordered a turkey sandwich and botle of water from room service when we got to the room for a grand total of $41 dollars with tip. When we ordered, they said we weren't approved for room charges. So they transferred me to the front desk to clear it up. Then they transferred me back tot he room service people and they took the order. The waiter arrived and he said we had to pay cash since we were not approved. ?!?! What did we just go through then?!
The next day we requested a tea-kettle "hot-pot" to boil water. It took them 4 hours and three phone calls to deliver it.
We also had a minor spill on the bed duvet so we called housekeeping to have a replacement delivered. They took 6 hours and 4 phone calls to deliver it...even then it was because I caught a housekeeper in the hallway and she found us a new duvet.
KEEP IN MIND, this is a "concierge level" suite that is supposed to have the BEST service the Palazzo can offer. We were not impressed..the service was no better, and in fact probably worse, than a typical hotel!
All this being said, the rooms are spacious and nice, although as some people have commented, the A/C is quite loud. And for some unknown reason, ours apparently sucked air in from the kitchen vents since our room smelled like whatever meal they were cooking (eggs in the am, onions in the pm).
There are a lot of really nice (and expensive) restaurants in the Palazzo. The Grand Lux is one of the more reasonable and keeping with their cheesecak factory roots, has a huge menu. We didn't see any of the Palazzo shows, but the Blue Man group is there and everyone raved about the show. We saw Cirque De Soliel "Ka" at the MGM and it was a spectacular show.
There is a burger place across the beneath the Capital Grille that has great food at reasonable prices called "Stripburger".
One last thing, the entry and exit from the Palazzo is kind of out of the way and in one case a real pain because you have to go up and down several escalators just to get across the street...which puts you a full block past the Palazzo. Everyone usually goes back through the Venetian hallway to exit at their doors.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Tourists
I do not recommend this hotel for:
Young singles, People with disabilities, Pet owners, Families with teenagers
I selected this hotel as a top choice for:
Business meeting / Event, Great food / Wine, Concerts / Music festival