My girls and I headed out to Vegas for Labor Day weekend, and stayed in the 3 bdrm/2 bath condo. While it was more than enough space for everyone, it wasn't worth the inconveniences. Upon arrival to our room, we found out that the keys/door did not work. Luckily, the gentleman that escorted us to our room knew a "trick" on how to get the door to work (1st red flag). After entering the condo, we checked out the rooms to find that 1 didn't have a TV (contrary to what was advertised) and another had missing blinds. Additionally, we noticed it was getting quite warm as began to settle in our rooms, only to find out that the air conditioning wasn't functioning properly. But again, lucky for us, the "concierge" (I use that term loosely) knew a "trick"! After calling it a night, Saturday brought about more issues. We left for the day, only to return to the condo that had not been serviced. Housekeeping did not make a stop at our place. No trash was taken out, no beds were made, and no clean towels made it to our room. Sure, we could have made special requests for these things, but why should we have to? If I'm paying to stay here, do your part; do what is promised to guests. Anyway, that evening, we attempted to use the mechanical can-opener; uh, no. The lever had been cleaverly placed on the can-opener in an effort to make it seem like it worked. We went to touch it, and it fell right off! Sigh. I called down to the check-in desk FROM MY CELL PHONE (as there are NO phones in the entire condo) to request a new can-opener; 30 minutes later it still had not arrived. I made another attempt to reach the front desk only to be told that they had requested it and "someone should have been there already." In either case, the can-opener arrived about 10 minutes after the 2nd. The nightmare continued. On Sunday, we were heading out for breakfast but couldn't make it out the room, as our keys did not work AGAIN. We couldn't lock our door!! I called the front-desk and explained the situation, and requested they have someone come and lock our door. Same issue. 30 minutes later, we were still waiting. Another call was made; 10 more minutes passed. This time, I walked down to the front desk and REPEATED the issue, and asked to speak with a manger. The 2 girls at the desk never made eye contact and told me (with an attitude) that no manager was on duty...no wonder!! How do you run an establishment with no supervision? No one to implement rules, no one to make sure that "standards" are being maintained. I asked that another attempt be made to have someone come to our room. One of the girls radioed someone on the grounds. We eventually got someone to lock our doors. But before leaving the front-desk, I requested that they make sure housekeeping made it to our room this time. Once we made it out and back to the condo later that evening, we found that once again, nothing had been serviced. Grrrr. I called the front-desk (by now I had their number on speed dial) angrily and told them what the problem was; trash was full, needed more towels, and beds had not been made. The same unprofessional receptionist told me that housekeeping was gone for the day, and that " nothing was wrong with us, and that we could take out our own trash." Excuse me??!! I offered to bring the trash to front-desk or to toss it out the front door; she wasn't okay with either, so I made an executive decision and tossed right out the front! I was over it; that was the last straw. As Monday rolled around, we gladly checked-out and the nightmare was over.

Upon returning home, I called the manager at Desert Tides. I left a message asking her to give me a call to discuss the issues I had. No return call. When I called again the following day, she happened to answered the main phone line. I introduced myself, told her that I had left her a message the previous day, and needed a moment to speak with her. Her response was "oh...yeah." I explained everything that went down, and she offered no opology. She said, "it's obvious you didn't have a good stay here, so what do you want me to do about it?" I was steaming! Eventually, a monetary compensation of $89 was offered, and 1/2 off the next time I'm in Vegas. Soooo, they think I would spend ANY of my money there again? I think not. And I don't recommend you do either....EVER!