This is a beautiful hotel that was recommended to me by one of my business partners. Upon arrival, there were not two rooms available for checkin which is understandable. The front desk rep was robotic. She told us it would take an hour and she would call us on our cell. Three hours later they called (about 345 pm). I arrived at the front desk and they had one room available. They could not get the second room until later. Other people were checking in as we continued to wait for our second room After a few minutes I asked why we could not get a second room. They said our room had already been assigned and it was not clean. Again, no apology, no sympathy. The seemed to feel I was lucky to be a customer. I asked if I could just cancel my rooms (3 night stay) and go somewhere else. They said I would have to pay for one night for both rooms. When Vanessa, the manager, got involved she was kind enough to allow me to pay for just one night for only one room. I felt that was unreasonable, since I had never been in a room, had the priveledge of hanging around their lobby for four hours even after the published checking time. I asked to see her superior and she said I could speak to him but he would give me the same answer. She said he was in a meeting and would not be available until later. I had the option of leaving and paying one night for one room or wait for him. I opted to checkin to both rooms (the second one became available) and check out the next morning without penalty and stay the next two nights at another hotel. Unbeleivable. The management of this hotel is just processing cattle. They could care less. It is an honor for you to be their customer. I finally spoke to Joe Saldana the front office manager. He agreed with my position and assured me he would speak to Vanessa. He asked what he could do to make amends. I told him nothing. I don't want anything. I am not asking for compensation. I want to be greated nicely, provided a room in a timely basis, treated as a human being and enjoy my stay. None of these things happened. I just wanted to have fun in Las Vegas for three days. Now I get to find another hotel after being forced to stay at Red Rocks. I would not recommend Red Rocks. I would look for a hotel that is focused on customer service.

This is our 2nd stay at the hotel. We come to Las Vegas for business and love the comforts of the hotel as we live in similar building (a 450 unit 19 story highrise) so for us it's just like being at home. With this being said we are used to the long walks down the hallway to get to the room and the general noises that come with the slamming doors and noisy neighbors. The first time we stayed here we had no issues, except the construction on the strip view side of the hotel, it wasn't too noisy and only slightly disturbed our sleep. This current and 2nd visit, not so trouble free (I'm currently typing this from our room after a busy sleepless night). I made the reservation for a Strip view room (just as before), but when we got to the room (nice and high 15th floor) we were on the pool side. We were immediately greeted with the boomy music from the pool, but that's fine because the pool closes at 8pm. So after getting tucked into bed, at 11pm we are woken by the loud booming music again. Turns out this is Cherry nightclub that's open from 10:30pm - 4am. We call the front desk, got hung up on and left on hold so we put our clothes on and went down there. They switched us to a strip view room on the 6th floor. At 5am we got woken by the cement mixer out front where they are working on the parking structure directly outside. Then, at 6am booming techno music started that was coming from who knows which room (speaking from experience of living in a high rise it is really hard to determine where noise in the building is coming from because of how noise travels in these large buildings). Keep in mind we both sleep with ear plugs and even they provided no relief. I thought it was our neighbor next door but after going into the hallway it turned out not to be. So we survived for an hour with the booming and it finally subsided at 7am. Bottom line, if you like your sleep don't get a red rock view room, get the strip view room as they are almost done with the parking structure construction directly outside of the hotel, they are just working on landscaping and the cosmetic part of the construction (you can see this is my pic). Yes, there is construction across the street but it's far enough away that I could not hear it at all (pic included).

I knew this hotel was going to be a ways off the Strip; however, I thought the pictures on the website made the drive worth it. Luckily, I was right...and in a BIG way! This hotel is divine! Loved the interior decorating...everywhere! The hotel has a way of making every guest feel 5 star. My financee and I absolutely loved it. We're not sure if we'd stay any other place in Vegas!

We stayed at the Red Rock Resort for 7 days and it was fantastic! Check-in was swift and efficient. I had requested a room by the elevator (helpful because some rooms can be a longer walk to the elevator), and even though a strip view room was not available, they gave us a (more expensive) canyon view room for the same rate. The staff was very helpful and friendly with any requests that we had. (When we checked in our room was missing one bathrobe, and after one phone call, they brought it up within 5 minutes). With the restaurants, casino, movie theater and bowling ally on site, there is so much to do there, and the pool area was magnificant! One tip though is to avoid the severely overpriced food at the pool grill -- $14.00 for a hamburger is ridiculous! However it was otherwise terrific. If you head down Charleston Blvd to the Strip, it's only about a 15-20 min drive...not bad! I highly recommend this resort and would stay there again!