This is a beautiful hotel that was recommended to me by one of my business partners. Upon arrival, there were not two rooms available for checkin which is understandable. The front desk rep was robotic. She told us it would take an hour and she would call us on our cell. Three hours later they called (about 345 pm). I arrived at the front desk and they had one room available. They could not get the second room until later. Other people were checking in as we continued to wait for our second room After a few minutes I asked why we could not get a second room. They said our room had already been assigned and it was not clean. Again, no apology, no sympathy. The seemed to feel I was lucky to be a customer. I asked if I could just cancel my rooms (3 night stay) and go somewhere else. They said I would have to pay for one night for both rooms. When Vanessa, the manager, got involved she was kind enough to allow me to pay for just one night for only one room. I felt that was unreasonable, since I had never been in a room, had the priveledge of hanging around their lobby for four hours even after the published checking time. I asked to see her superior and she said I could speak to him but he would give me the same answer. She said he was in a meeting and would not be available until later. I had the option of leaving and paying one night for one room or wait for him. I opted to checkin to both rooms (the second one became available) and check out the next morning without penalty and stay the next two nights at another hotel. Unbeleivable. The management of this hotel is just processing cattle. They could care less. It is an honor for you to be their customer. I finally spoke to Joe Saldana the front office manager. He agreed with my position and assured me he would speak to Vanessa. He asked what he could do to make amends. I told him nothing. I don't want anything. I am not asking for compensation. I want to be greated nicely, provided a room in a timely basis, treated as a human being and enjoy my stay. None of these things happened. I just wanted to have fun in Las Vegas for three days. Now I get to find another hotel after being forced to stay at Red Rocks. I would not recommend Red Rocks. I would look for a hotel that is focused on customer service.










