We stayed at The Hotel for 3 nights in October 2008, and despite some issues with the room, we had a great time at the resort. This is my second time staying at The Hotel (first was in May 2007). This most recent stay, we definitely noticed a lot more wear and tear in the room - upon arrival we had a very dusty room that clearly hadn't been cleaned or used in a while. The desk chair was broken as well as the door under the sink. We felt that the hotel service was so/so when we arrived (bell service took over an hour & we were forced to wait in our room to receive the bags). We would recommend that travelers skip the bell service so they are not stuck waiting in their room - they will not leave the bags if you're not there. All of these issues were resolved though & we enjoyed our stay.
On the whole, we loved the apartment feel of the room & the separate living room & extra bathroom. The bathroom is luxury all the way & there are three TVs in the room (bathroom, bedroom & living room). We liked the living room, especially to meet up w/ friends before going out.
We absolutely loved Mandalay Bay itself. Everyone was so friendly & the service, despite the small issues above, was excellent. In terms of gambling, the casino is very nice & the hotel attracts more of a sophisticated crowd in their late 20s/early 30s and up. You will not find the "fratastic" element here. The sports book is very cool as well. And, of course, we are hooked on Starbucks & loved that there was one in the hotel.
As for shopping, go to Caesars - there's just not much at Mandalay. Also skip the House of Blues for breakfast - not that great. We liked the 24 hour restaurant for basic lunches & late night snacks - great variety & good service.
The pool has recently been redone & it definitely felt like I was walking into an amusement park/Wally World - checking in through the turnstiles, food court, etc. We rented a cabana & thought it was worth it, especially for the shade & the TV. We were in the West Lagoon area though, which was definitely not the place to be - exceptionally tame. I would recommend getting a cabana either in East Lagoon or by the Beach - much more people watching & fun.
The conceirge service was excellent - you should use them to book all of your reservations. They saved us a lot of hassle & made our trip much better.
All in, we give The Hotel a B+.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene
I do not recommend this hotel for:
An amazing honeymoon, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Beach / Sun, Gambling / Casinos