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Holiday Inn Express Las Vegas South: Traveler Reviews


5760 Polaris Ave, Las Vegas, NV 89118
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Four story Motor Inn; modern accommodations, contemporary atmosphere; continental breakfast bar; three miles from LAS airport. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Free Parking Swimming Pool
Check Rates and Availability: $140 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Holiday Inn Express Las Vegas South

( 4-8 of 98 )
“Rude Employees, Horrible Customer Service!”

Holiday Inn Express Las Vegas South

1 of 5 stars
Dana Point
Aug 6, 2008
1/3 found this review helpful

On the day of my arrival I called to request an early check in for my 2 rooms, I was told I could check in @ 10:30 am! I was really happy and didn't expect such an early check in, I was thinking I would be able to check in around 1pm. We arrived at 11:30 am, and got all of our luggage out of the car. The woman at the desk just stared at us, didn't even greet us or wlecomed us. We told her we were checking in, she immediately responded by saying "Oh no, we don't have any rooms available right now!" I told her that I had called earlier that moring and was given an early check in, she did not believe me and asked who I spoke to. I told her I spoke to a man around 8:30am, she looked to her sides and said, "NO, I have no rooms available right now, give me 20 minutes and I'll check you in!" We sat in the lobby for 30 minutes. After waiting, we got all of our luggage out of the car and walked towards the front desk again. The man who promised me an early check was there, and we asked why did he guaranteed an early check in? His response was, "Maybe, I said you would get an early check in." I asked again what time we could I check into my rooms. The man in the front desk replied, "45 mintues to an hour!" So then, I walked around for about 2 1/2 hours in the scorching sun, after a 5 hour drive, which wore out my 5 year old son. We went back to the hotel again and they told us the same thing, "may be in an hour!" At this point my entire family decided to change our reservations to another hotel which was much more friendlier and proffesional. The sad part out of all of this is that it wasn't just us that they were rude to. We witnessed how a couple tried to check out but the man at the desk would not give them a receipt because they had checked in earlier that morning. The front desk clerk kept telling the guest that he didn't have to check out until the next morning, that there was no way he could get a receipt. But as soon as the guest that wanted to check out said I'm paying cash, the clerk said Ohh, OK let me check you out!!! What was that about? CASH ONLY?! Management needs to have a talk to the employees about their customer service skills. I mean this man was talking on his cell phone in a loud voice at the front desk! I AM NEVER GOING BACK TO THAT PLACE, NEITHER ARE MY CUSTOMERS, FAMILY AND FRIENDS!

  • This TripAdvisor Member:
    • Liked — NOTHING
    • Disliked — EVERYTHING; FRONT DESK EMPLOYEES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CindyC83's Summary
Date of Stay: August 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 25-34
Member since: August 06, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Girlfriend getaway
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway
I selected this hotel as a top choice for:
Gambling / Casinos, Shopping, Other
Was this review helpful? Yes No
Check Rates
Average price*: $140 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
“I would stay here again!”

Holiday Inn Express Las Vegas South

Jul 25, 2008
0/1 found this review helpful

We (i.e. 2 adults and 2 teenagers from UK) wanted to stay somewhere that wasn't totally focussed on gambling and we achieved it with this HI Express. Stayed here 4 nights, and really pleased we didn't stay on the Strip. It was really convenient though because a complimentary shuttle bus runs every 30mins to the nearby Mandalay Bay, and hourly to the MGM Grand Hotel, delivering you to the heart of the action. But the noise of the Casinos can drain your energy if you're not into gambling or if you're with kids, so it is really great to stay off the Strip as I said.

We had a 2 Queen bed-suite with sofa bed, and the sofa bed was all rusted and the springs were broken. Room 324. We told reception and they sent up a roll-away bed, but this was all broken too and actually held together by a polythene bag. Anyway, the next day the staff moved us to a room with a safe and functioning sofa bed (room 218 for info), and from then on we had no problems at all. The breakfast was standard HI Express fare, and coffee was available most of the day in the lobby. Laundry facilities (powder was provided for us), ice, vending for cokes, etc no problem.
Reception staff were fairly friendly, but everything and everyone in Vegas is larger than life, somewhat brash and loud to the point of enjoyable.
Hotel pool smallish, but adequate, and a welcome cool-off in the heat. It was always quiet round the pool.
Overall, excellent value (and as other reviewers say, the money you save by booking here lets you spend on Cirque de Soleil, Grand Canyon etc). By the way, saw "O" and it was fantastic, saw Blue Man and it was good.
If I visited Vegas again, (which I won't) I would stay here.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DamLou's Summary
Date of Stay: July 2008
Traveled with: Family with teenagers
Visit was for: Quality time with family
Age group: 35-49
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway
Was this review helpful? Yes No
Check Rates
Average price*: $140 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
“Good Budget Option”

Holiday Inn Express Las Vegas South

4 of 5 stars
Liverpool
Jul 22, 2008
0/1 found this review helpful

Lets face it, there's so much to do in Las Vegas day and night that you need plenty of cash. This hotel was considerably cheaper than those on the strip, especially at the weekends, so saved us some cash to spend on going to see fabulous Cirque du Soleil. I've stayed on the strip before and hated having to wander through casinos in those enormous hotels just to get back to your room. The Holiday Inn Express was a good place to sleep and shower at a reasonable price, nothing fancy but clean and comfortable. We had a car so the location a few blocks behind the strip was great for getting about but far enough away to be a bit quieter. I have to agree that the soundproofing could be better as we had a rather noisy neighbour who had the TV on full blast all the time. To their credit the front desk did have a word with him but I think it fell on deaf ears. Overall it's a good option for those who want to save their cash for Las Vegas' many distractions.

  • This TripAdvisor Member:
    • Liked — Price
    • Disliked — Noisy Neighbour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sjanes's Summary
Date of Stay: May 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 35-49
Member since: March 07, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway
I selected this hotel as a top choice for:
Outdoor / Adventure, Shopping, Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $140 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
“Excellent Stay at HI Express”

Holiday Inn Express Las Vegas South

5 of 5 stars
Pittsburgh, PA
Jul 9, 2008
1/2 found this review helpful

What a wonderful gem in las vegas! Peaceful, easy to find, and a great staff!

The hotel is situated right off of the end of the strip, about a 3 minute drive from Mandalay Bay. It is great because you are so close to the strip, but you dont have to walk for miles through a casino to find your room. The rooms were nice, standard holiday inn express rooms but always very clean and comfortable.

The pool and hot tub were very nice, and the times I used the pool there were hardly any other people ever there. They had outdoor showers and private bathrooms right by the pool which was very convenient.

The hotel sits near many main roadways, but I never heard a single noise from the roads. If you get a room facing the front of the hotel, you will also get a wonderful view of the strip! Quite a view at night time.

The hotel does offer complimentary shuttles to Mandalay bay but they only happen every hour and stop around 11PM. There also is a free shuttle to the airport that departs every hour which was very convenient.

Breakfast was standard HI express fare, and they always had delicious cookies out for guests during the day and evening.

The staff was extremely helpful as well with directions and advice. The one girl even remembered my name and always said hello to us.

Overall, a clean, comfortable stay without all the craziness of being on the strip. I would definitely stay here again and highly recommend it to anyone!

  • This TripAdvisor Member:
    • Liked — Everything
    • Disliked — Having to leave!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Drizz1129's Summary
Date of Stay: June 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with friends
Age group: 18-24
Member since: July 28, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway
I selected this hotel as a top choice for:
Gambling / Casinos
Was this review helpful? Yes No
Check Rates
Average price*: $140 (year-round)
Call now to book: 877-270-6397 from HIExpress.com
“Yet another positive Holiday Inn stay”

Holiday Inn Express Las Vegas South

5 of 5 stars
Chicago, Illinois
May 23, 2008
0/1 found this review helpful

As always I am very pleased with the Holiday Inn Express chain.. Met my expectations. Free breakfast, close to the strip, easy check in, nice/clean bathroom and short walk to room... The staff was also very friendly.. The only problem I had was with the hide a bed.. the linens that they gave us were WET !!! When I called in to get more linens they brought back more WET linens. So i sent those back.. On the 3rd try I finally got some sheets that were dry to put on the sofa bed.. The room was very comfy and quiet when we went to bed.. I did not notice the walls being thin at all.. (we also had the air on most of the time).. The holiday inn breakfast was great as always (altho the new omeletes kind of suck)... I love their cinnamon rolls.. The pool and hot tub were very nice as well and each time I went to them I was the only person.. (which I love!!).. The gym however was lacking. They had a treadmill, eliptical and a stepper. And a SMALL dumbell tree with dumbells only up to 10lbs.. (the holiday inns usually have a universal weight machine, but this one doesnt)... This place is a must if you rent a car as you can escape all the craziness of the strip when its time for bed..

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DjExcitement's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Quality time with friends
Age group: 25-34
Member since: November 21, 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners
I selected this hotel as a top choice for:
Gambling / Casinos, Outdoor / Adventure
Was this review helpful? Yes No
Check Rates
Average price*: $140 (year-round)
Call now to book: 877-270-6397 from HIExpress.com

Reviews of Holiday Inn Express Las Vegas South

( 4-8 of 98 )
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Holiday Inn Express Las Vegas South Also Known As

Address: 5760 Polaris Ave, Las Vegas, NV 89118