Booked through hotels.com
There was no mentioning of additional charges when I booked.

After checking my credit card statement, I saw a $34 additional charge from them.

When I called, they said that I booked for 2 days, and that there was nothing they could do, and to call hotels.com

I called hotels.com, they confirmed the reservation was only for one day. And, even though they were also unable to do anything, I convinced the operator to call the hotel.

I called the hotel again, and their story changed.
Now, I was being charged $15/day for 2 days for the parking and resort fees. (these are fees I was not aware of when I booked).
And they charged me $4 for a soda that they say I drank out of the mini bar.

I told them I never touched the mini bar, but I let it go.
In my opinion, they should have offered to take that can of soda off because, I never took it, and because I was dealing with an issue that they created by overcharging me.

I told them that the $15 fees for the second day were erroneous, so they told me that I would receive a $15 credit in my credit card.
There was no apology, and they didn't wish a nice day, like they should.
They made me feel like a total nuisance when they were the ones that made the mistake.

The Hotel ambiance is not bad though. I did like the paintings plastered all over the place.
The hotel was very, very dark though, and so where the rooms.

The hotel was not very easy to get to. It seems like it is right off of I-15, but there is a mess of streets to get to it.
Getting out of the hotel you had to do some illegal U turns.

Plus, you are in a very dark side of town, with all the topless clubs around. Not a very safe area.

They only have valet parking.. hence the additional charges for the room.

There was no ice machine, so I had to wait for housekeeping to bring me ice.

And checking in was a very long process.
They are obviously understaffed, so the person checking me in (only one at the desk at 7pm!) had to answer 3 calls for reservations before I was checked in.

Overall.. horrible experience.

First of all, hotels.com has the best rates for the Artisan Hotel.

This is a hard review for me to give because I love the hotel so much. The bar, the restaurant, the lobby, the rooms *check out channel 69 on the TV*, the pool, and the chapel are all unique and beautiful. Very well decorated and stylish. The thing that I dont like about the hotel is the staff and the way they treat their guests.

i have stayed in this hotel MANY times over the years. I have booked my friends, my co-workers, my Valentines Day, and my Birthday here. I've stayed in the smallest room to the penthouse suite...Needless to say I keep coming back just ignoring the rude staff. I was also totally ripped off here once which is the main reason why I have such a bad taste in my mouth regarding the staff. I booked the penthouse one night (almost a thousand dollar a night room) and the hotel would not allow me to have any guests up in the room. I was so upset. Why would anyone spend that much money on a room and stay in it alone? I did not even enjoy the stay and it was a TOTAL waste of money. I have stayed in the hotel since but only if I am paying less than $100 a night for a room.

Be careful, be alert, and DO NOT let them take advantage of you.

My wife and I stayed at this place for two nights in February 2008. I haven't been to Nevada since that week. Today, after about 6 months, I look up my balance and see some $400 + withdrawel by Artisan Hotel from my checking!!!!

So I call them up and they tell me that the travel agency that I booked the hotel through went bankrupt and that the agency did not pay them our fee. And since their true rate is higher than the travel agency's rate, that they charged us for $400+. So I call up the agency through which we booked Artisan and asked them if they went bankrupt. The answer: NO they are NOT bankrupt!

I'm in the process of getting my money back

I remember reading something like this happening to someone else here at tripadvisor.

I don't understand why this Hotel would do such a thing... credibility is the basic foundation of any business.

DO NOT GO THERE

Firstly, the Front Desk experience was the worst nightmare I ever had. I was treated so badly. The so called manager at the Night Shift was least bothered to listen to your problem at the first point. No proper room service. I had to go personally to the Front Desk to collect the towels. The ambiance is good for what we pay.

I would rather pay few more dollars extra from now on and stay in a better place. Not that I paid less for this.