I arrived a little early, but a room was ready for me. The desk staff was always cordial and friendly.

The room was very very clean. Cleaner than my own house! But that's another review.

There is absolutely no street noise from Sahara Avenue ... the hotel is set back perhaps 300 yards from the street (maybe more, I'm not that good at estimating distance). I also heard little to no noises coming from other rooms (I was in 102). It would not recommend rooms 100 and 101 as they are near the back doors (key card required to enter) and although the doors closed fairly easily, they did make a little noise upon closing.

The breakfast was quite good if you like carbs! Well, not quite true because there was also yogurt and fruit every day.

I stayed there three nights and my only possible complaint would be that there was no hair conditioner, only shampoo.

Oh, I was surprised the first morning to find an Internet copy of my hometown newspaper slipped under the door. What a nice touch!

My husband and I were very impressed with the size of the room, small kitchen and sofa area. Very nice hotel to work from. However, on my first evening, I woke up several times scratching. I own an organic boutique and travel with my own pillows and sheets because of allergies to washing detergents. I was surprised by the scratching but thought little of it until I actually felt a crawling on my arm. I turned on the light and thought I had a spider of some sort on me. Looked closely and it didn't have enough legs to be a spider- looked more like a tick but tiny. So I jumped out of bed, killed the bug and put it in the hotel plastic cups they provide. I went down to the front desk and asked to speak to a manager. I was told they would be in at 9am. I calmly explained the situation (after all it's not the front desks fault) and she offered to switch rooms which we did immediately. I looked up bed bugs on the internet and the little bug is identical to the not quite oval shape they show. At this point I am still not sure it was a bed bug as internet pictures are not proof but surely a hotel manager would know. I told the front desk that I had the bug for them to check out and also to give to the manager my message. No manager phone call all day. I was at a convention but my husband was in the room the whole day and they had my cell number. I call at 6 when I got home and the manager had already left, was told would be at another property the next day but I could leave a voicemail.

I told the front desk agent that I would suggest calling the manager to give my message personally. I was immediately called back telling me the Front Desk Manager was impowered to help me and that he would be in tomorrow. When I asked "when?" I was told, "ohhhh 2:30 - you will already be checked out. Sorry."

I called La Quinta customer service at their 1800 number and she actually said "well I think the front desk agent took care of the problem by putting you in another room." I asked isn't their a policy that when you request a call from a manager that they actually phone you back. She avoided the question stating that she could put in a request that would be handled within 3 days. I told her I expressed that I wasn't looking for a comp, no free anything. I would just think that the hotel would actually want to see the bed bug and would follow up saying that they did a thorough cleaning/steaming of the room in accordance of health codes and hope that I would stay with them again. I wanted to hear that because I like the hotel. I like the location in west Las Vegas - far from the strip. It has a cold stone nearby that my husband LOVES.

Overall - dissappointed at the customer service and absolutely no assurances that the bed bugs were taken care of so we will never book at this hotel again and I will write every review possible so that they will take care of any problem and perhaps others can enjoy this hotel in the future.

Although I only stayed one night at La Quinta, what I saw of it was v.good and excellent for value. Our room was v.large and fairly modern with two massive king size beds. If I were visiting Las Vegas again I would definately choose to stay here.

As the General Manaer of the hotel I would like to respond to the traveler that rated my property in November. The hotel the guest was referring to is actually located on Tropicana. We are located in the upscale Lakes community just east of Summerlin. Our hotel is setback, approximately 100 yards from Sahara and I can guarantee that no street noise is evident from the property.