I booked the IP as I am a member of the Harrah's Player's Card (3 years) and the IP came under them recently (I've stayed at all the locations except RIO and Caesar's). I had a comp for 5 nights to attend the Big Smoke and SEMA show. At check in (11:30 pm) I was able to upgrade my room to the Luv Tub Suite which was great, hot water, big room, sliding door to vent smoke out. On my second night things went down hill from there.
I came back at 2:30 am to find my room key didn't work. Going back downstairs w/ my shopping bags, I found out a check in person had mistakenly checked me out of my room! All my personal belongings had been stuffed back into my suitecase by security and taken God knows where! The desk manager said they girl was new and without my permission, did an "unexpected departure" and gave ithe room t to someone else (who actually saw my belongings in the room and called attention to it). They never called my phone # on my registration form to confirm any of this during the day)
They gave me the penthouse to soothe my feelings, which I thought would be even greater than the suite. Nope. The jacuzzi flowed tepid water (you couldn't even burn a baby with it). The room was huge, but all I wanted to do was sleep at this time.
I had a verbal agreement with the Manager to eat at any of Harrah's restaurants (free w/ no verbal limits) and just write my room on the bill and it would be taken care of. After eating at the Japanese restaurant in CP (sushi) the bill came to 578.00$ (hey, we like the good stuff). Upon checking out, they tell me they didn't know we could run up a bill so big, and now the limit was 100.00$!
I had to leave and catch my plane so I didn't have time to haggle with them. I ended up having to pay the balance w/ MY credit card for something THEY did to me in the first place AND renigged on their verbal agreement! I tell everyone this story now just to keep locals from Hawaii every staying there. I have a couple of friends in the industry that have never heard of this type of treatment before. Other than the elevators being slow, everything would have been great and I would have been back again.
Not anymore.............IP......... in this economy it would have behooved you to keep your word when you do this to a customer!








