My wife attended a conference at the JW Marriott. I joined her there for a few days. Overall, my experience was "mixed". I would not recommend it.
The hotel made a good first impression. Lovely grounds, very nice lobby area, pleasant check-in staff, and spacious well-appointed room & bath.
The longer I was there, the more that little things began to nag at me. A dirty, used wine glass that sat on a table by the elevator for more than 24 hours. The slow kitchen in the cafe. The cigarette smoke anywhere near the casino (which includes several of the restaurants). The cafe hostess who grunts and scowls at everyone she seats. The unsmiling housekeeping staff. The know-it-all jerk who drove me back to the airport on the hotel shuttle.
All in all, I think the issue must be the hotel management. The staff itself is mostly very pleasant and tries to give good service. But it's apparent that each staff member is doing what they think best, on their own initiative, with little structure or guidance from above. There's very little CONSISTENCY to the service. It's as if someone with experience managing a high-end resort wrote a manual and gave it to someone with no experience, then walked away. Even with the best of intentions, the inexperienced person will not be able to do well without some coaching.
The hotel is quite some distance from the Strip. We were able to "make do" with the free hotel shuttle, but its schedule was limited and we needed to supplement it with some expensive cab rides ($50 or so, one-way). Overall, I wouldn't recommend staying at this hotel without a car of your own.
The pool is spacious and beautiful. The poolside cafe was open on the weekend, but closed on weekdays (I assume this is a seasonal schedule).
The concierge staff are very very good. They were able to help my wife and me with several recommendations and bookings.
We ate at several of the onsite restaurants. The Promenade Cafe is adequate for breakfast, but very very smoky, since it overlooks the casino area. The Irish pub is okay. The nice Italian restaurant isn't so nice. The Waterside Cafe (poolside) is good when it is open. Ceres Restaurant is very good, both for dinner and for breakfast. The Rampart Buffet is adequate, especially for the large number of retirees using their casino membership cards for a discount. The Japanese restaurant looks nice, but we didn't have an opportunity to try it.
The casino doesn't seem to under the same management as the hotel (maybe that's just my imagination). It caters to the locals, not the tourists. Small, smoky, filled with retirees.
Overall, I just don't think the hotel is one of Marriott's best. I'm not really sure that I'd even call it one of Marriott's good ones.













