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JW Marriott Las Vegas Resort, Spa & Golf: Traveler Reviews


221 N Rampart Blvd, Las Vegas, NV 89145
Property Type: Resort
  • Hotel featuring an assortment of amenities, sports facilities and leisure activities.
Description: Luxurious Hotel encompassing two 6-story towers, the Palms Tower & the Spa Tower. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Restaurant Swimming Pool
Check Rates and Availability: $263 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of JW Marriott Las Vegas Resort, Spa & Golf

( 5-9 of 354 )
“Hotel is not what it could be or should be.”

JW Marriott Las Vegas Resort, Spa & Golf

2 of 5 stars
Crestview Hills, Kentucky
Nov 13, 2008
0/1 found this review helpful

My wife attended a conference at the JW Marriott. I joined her there for a few days. Overall, my experience was "mixed". I would not recommend it.

The hotel made a good first impression. Lovely grounds, very nice lobby area, pleasant check-in staff, and spacious well-appointed room & bath.

The longer I was there, the more that little things began to nag at me. A dirty, used wine glass that sat on a table by the elevator for more than 24 hours. The slow kitchen in the cafe. The cigarette smoke anywhere near the casino (which includes several of the restaurants). The cafe hostess who grunts and scowls at everyone she seats. The unsmiling housekeeping staff. The know-it-all jerk who drove me back to the airport on the hotel shuttle.

All in all, I think the issue must be the hotel management. The staff itself is mostly very pleasant and tries to give good service. But it's apparent that each staff member is doing what they think best, on their own initiative, with little structure or guidance from above. There's very little CONSISTENCY to the service. It's as if someone with experience managing a high-end resort wrote a manual and gave it to someone with no experience, then walked away. Even with the best of intentions, the inexperienced person will not be able to do well without some coaching.

The hotel is quite some distance from the Strip. We were able to "make do" with the free hotel shuttle, but its schedule was limited and we needed to supplement it with some expensive cab rides ($50 or so, one-way). Overall, I wouldn't recommend staying at this hotel without a car of your own.

The pool is spacious and beautiful. The poolside cafe was open on the weekend, but closed on weekdays (I assume this is a seasonal schedule).

The concierge staff are very very good. They were able to help my wife and me with several recommendations and bookings.

We ate at several of the onsite restaurants. The Promenade Cafe is adequate for breakfast, but very very smoky, since it overlooks the casino area. The Irish pub is okay. The nice Italian restaurant isn't so nice. The Waterside Cafe (poolside) is good when it is open. Ceres Restaurant is very good, both for dinner and for breakfast. The Rampart Buffet is adequate, especially for the large number of retirees using their casino membership cards for a discount. The Japanese restaurant looks nice, but we didn't have an opportunity to try it.

The casino doesn't seem to under the same management as the hotel (maybe that's just my imagination). It caters to the locals, not the tourists. Small, smoky, filled with retirees.

Overall, I just don't think the hotel is one of Marriott's best. I'm not really sure that I'd even call it one of Marriott's good ones.

  • This TripAdvisor Member:
    • Liked — Pool, concierge staff, large room and bath
    • Disliked — Remote location, smoky casino, jerk shuttle driver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobeTrotterGuy's Summary
Date of Stay: November 2008
Traveled with: Spouse / significant other
Visit was for: Business
Age group: 50-64
Member since: August 17, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 1 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $263 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Nice Stay for Business Trip”

JW Marriott Las Vegas Resort, Spa & Golf

4 of 5 stars
Atlanta, Georgia
Nov 13, 2008

I stayed in the hotel in the Palm Tower to 2 nights. I did not smell cigarette smoke anywhere in Palm Tower, but the Casino was a little smoky. I actually enjoyed the casino because I am not much of a gambler and the people working the tables were more than happy to guide me along and teach me some things. Also the minimum bets are lower than you find on the strip.

The room was nice, but the TV was old. I am surprised they have not upgraded them yet. Also as a FYI, the best way to get from the airport to the JW Marriott is to take a hired car from the airport. It was $45 when I was there. People who took cabs spent anywhere from $50 to $65.

The only reason I stayed here was because it was a business trip. If I was on a personal vacation, I would stay somewhere on the strip.

  • This TripAdvisor Member:
    • Liked — Grounds were nice
    • Disliked — Location: Far from the strip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BILLJ_GA's Summary
Date of Stay: October 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: July 07, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
A romantic getaway, People with disabilities, Older travelers
I do not recommend this hotel for:
Young singles, An amazing honeymoon
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $263 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“If this is Marriott's best - keep looking”

JW Marriott Las Vegas Resort, Spa & Golf

2 of 5 stars
New York City, New York
Nov 7, 2008
2/4 found this review helpful

This is the place to skip when going to Vegas. They should rip the "JW" off the building as this place is barely a Marriott in terms of quality.

I'll start with the grounds - they happen to be nice. And the staff was very friendly.

The rooms were a contrast in good and bad.
I'll start with the good:
-Great bathrooms, including jacuzzi tub and dual sinks.
-Comfortable beds.
-Breakfast buffet at Ceres - not a huge selection, but high quality.

Now the bad:
-The dirty, used bathrobe hanging in my room when I arrived (wonder what else wasn't cleaned?).
-If you ask for a foam pillow, you'll be sleeping on a lumpy log.
-The tv's suck. They're the old, monstrous 32" tube tv's (haven't heard of flat panels I suppose) and depending on the station, you may very well get humming sounds and ghosted images. This was a problem mostly with the broadcast networks. The signal's been split way too many times.
-The work area is atrocious for a conference hotel. I had to crawl under the old desk to plug in my laptop. The desk and chair were not ergodynamic and actually incredibly uncomfortable to work at for any stretch.
-The "free" gym may have been the worst hotel gym I have ever seen. I walked in an walked right out again. The spa gym, which is an astounding $25/day to use, was much nicer, but with low-end cardio machines and deflated workout balls (they couldn't find the pump). The individual tv's had the same problems with many of the broadcast networks.
-The casino was terrible. At all hours of the day, this disgustingly smoky room was filled with old people who parked their walkers next to the slots and puffed away while gambling the social security check. It really looked like death's waiting room.

Now, when I spoke to the front desk, they were very nice (really, all the staff was great) they comped the gym for me and gave me some points for my troubles, but this is one property I won't be visiting again.

Overall, this place is to be skipped since there are so many other, and much better, options in Vegas.

  • This TripAdvisor Member:
    • Liked — that I'm not there anymore
    • Disliked — lacking in so many little details
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MattNY's Summary
Date of Stay: November 2008
Traveled with: Large group or tour
Visit was for: Business
Age group: 35-49
Member since: April 17, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Older travelers
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: $263 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Nice hotel”

JW Marriott Las Vegas Resort, Spa & Golf

Nov 6, 2008

My wife and I stayed at the Marriott during a recent trip to Vegas . We wanted to stay off the strip for a change but also play some golf and the location was ideal. The hotel and casino are close to each other but virtually separate and it is possible to use most of the facilities without going through the casino unlike most other hotels in Vegas.
The pool area is excellent and Ceres Resaurant ok.
Main downside is transport intop Vegas if you don't want to drive - it is quite a way out and a taxi fare is quite pricey. There is a shuttle bus however which goes at fixed times and takes you into the Strip for nothing .
Several golf courses nearby - quite expensive by UK standards - we played at Badlands.

  • This TripAdvisor Member:
    • Liked — Quiet location and friendly staff
    • Disliked — Quite a way out from main attractions and relatively expensive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CanaryHucks's Summary
Date of Stay: October 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: August 20, 2008
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Families with young children
I selected this hotel as a top choice for:
Beach / Sun, Gambling / Casinos, Great food / Wine, Golf
Was this review helpful? Yes No
Check Rates
Average price*: $263 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Nice, low-key, non-glitzy hotel”

JW Marriott Las Vegas Resort, Spa & Golf

4 of 5 stars
Raleigh, NC
Oct 23, 2008
0/1 found this review helpful

My boyfriend and I stayed here for a rock climbing vacation in October. The hotel is an easy (10 minute) drive from Red Rock Canyon.

We had originally wanted to stay at the Red Rock Resort ("RRR"), but it was booked up for some of our days. Last time we were here, we stayed at the RRR, which was fabulous.

The Marriott is very pleasant, in a low-key way, but it is definitely not as posh and glitzy as RRR. If you want to stay someplace more "Vegas" - beautiful people, sumptuous interior, clubs, glitzy casino, etc., stay at RRR.

The Marriott had great service, a very low key environment (didn't feel underdressed walking around in shorts), and good food at the restaurants. It is undoubtably a comfortable hotel...just not glamourous.

I had a spa treatment at the Marriott's spa, which was great. The spa, like the rest of the hotel, is very nice and relaxing...but not exactly "sumptuous" or "glamourous" like RRR.

The casino at the Marriott was, frankly, depressing. Like visiting a nursing home. I did not play anything in the casino, but had to walk through it to get from one side of the hotel to the other. It is smoky, dull, and I didn't see anyone under the age of (it appeared) 75 in there. Worse of all, no one was smiling....they seemed catatonic. Then again, if you are going to gamble, you'll be staying in downtown Vegas anyway.

I originally had the room reserved for $250 a night, but called back a few days before we arrived and got a deal of $220 a night plus breakfast. The breakfast buffet was very good, and would have costs $30 for the two of us had it not been included.

In short, I would recommend the Marriott as a nice place to stay, especially for golfers or for those wanting to explore Red Rock Canyon...but it is not as glamourous or post as the Red Rock Resort.

  • This TripAdvisor Member:
    • Liked — Relaxed, good restaurants, large rooms, close to Red Rock Canyon
    • Disliked — A bit boring for the Vegas area
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RELJD's Summary
Date of Stay: October 2008
Traveled with: Spouse / significant other
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: July 23, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Families with young children
I selected this hotel as a top choice for:
Outdoor / Adventure, Spa
Was this review helpful? Yes No
Check Rates
Average price*: $263 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of JW Marriott Las Vegas Resort, Spa & Golf

( 5-9 of 354 )
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JW Marriott Las Vegas Resort, Spa & Golf Also Known As

Address: 221 N Rampart Blvd, Las Vegas, NV 89145