We are a frequest Hilton (Embassy Suites) guest and knew what to expect. We were excited because we wanted a room near the strip but off the strip and we rented one of the rooms on the top floor with the huge balcony.
Upon checking in half the funature was no on the balcony. We did like still having another balcony off the bedroom also (was very small couldn't sit on it). The huge one was great for entertainment once they replaced the furnature (they took it from the 9th floor balcony.
They didn't clean our room one day and insisted we had the DND sign on the door (the funny thing is we never had one, we kept asking for one too). So they brought it put it on the door and someone stole it after the mades did their cleaning (ok if they insist, and I'm sorry would of been nicer).
One other huge problem was the connecting door to the room next door although it had a deadlock was able to be pushed open. My 14 year old went into the room herself and some man was trying to get in. Turned out he just moved into the room next door and was trying to see what he door was. The issue I had with them is they tried to say he couldn't get in due to the deadlock, but we could see him he could stick his hand in, NOT GOOD - FIX IT!!!
We enjoyed out stay but until they fix that majo issue with the door we will nto return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.