Like all of the hotels in Las Vegas, it was not easy to navigate. We had a very early flight from MI, so we were starving for lunch by 10am. We asked an employee (or so we thought) what was open for lunch. She directed us to a desk and said the girl behind the desk will give us food vouchers. We found ourselves in the midst of a sales pitch for a timeshare tour in exchange for vouchers (food, gambling $, shows). We agreed to go since we were told there was no obligation to buy and it would only take about 2 hours. We got what we were promised in the end, although the timeshare pitch was a total scam. These sales people in the hotel/casino are EVERYWHERE and we were approached several times a day. It was annoying.
When we arrived to our room in the West Tower, I noticed that our sheets were stained YELLOW. I called housekeeping to bring new sheets, and they promptly delivered 3 sheets. One of those sheets was also stained yellow.
The tiled floors outside the elevator on our floor were dirty and spotted. The jacuzzi in the spa had grime around the edges and there was a nasty bandaid on the floor near the jacuzzi. They have 2 spa attendants that were sitting around.
When we checked out through the TV, there was a $2/day phone surcharge. I don't understand why this isn't automatically included in the cost of the hotel room. We didn't use the phones at all, except to listen to messages that the hotel left! They removed the charges for us.
The good: The staff was accommodating. Every time we called housekeeping (for towels, sheets), they arrived promptly. The room itself was fine considering that the intention is to be out of it most of the time. Spa and pool staff were nice (but a bit lazy). We enjoyed the Bodies Exhibit, location on the strip, and the connection with Excalibur, and Mandalay Bay.










