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Krystal Aire Inn & Suites: Traveler Reviews


2745 N. Glenstone Ave., Springfield, MO 65803
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Contemporary, modern structure - I-44 at Glenstone exit #80A, from Interstate, take Glenstone Avenue. This description is based on information provided by the hotel.
Free High-Speed Internet Pets Allowed Swimming Pool
Check Rates and Availability: $76 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Krystal Aire Inn & Suites

( 1-5 of 9 )
“Next time...I'll sleep in my car!”

Krystal Aire Inn & Suites

1 of 5 stars
Austin, TX
Aug 29, 2008

I was traveling from Chicago to Austin, Texas. Got a little tired and decided to pull over and get a room with my wife and 4 kids. Two of my children have serious medical conditions and myself having a sever case of Asthma, this seemed like the best choice for us. The person at the desk was pleasant. The check in procedure was swift. Upon entering our room I was a little put off by how out-dated the room was. The color scheme, the bedding wasn't very appealing but the room seemed to be clean and so far, the service was good. We began to unload our cooler items into the fridge when I noticed mold around the gasket on the fridge door. It also felt sticky and grimy. It was almost midnight and I was going to hit the road early so...no big deal, right? I went into my room and pulled the bedding back only to find stains on the blanket. Again, it was late, the kids were getting settled, so I decided to pull the comforter off the bed, remove the disgusting blanket and and lie on the sheets. The rest of the night was uneventful until it became morning and time for showers. Mold...again!!! My shower tile, the soap dish, the caulking around the edges of the tub!!! At this point, I realized that this place had a cleaning issue. Now this is where the story gets good. I my kids started packing up and I went out to the suv to start loading up. My daughter tried to hand me the key but I was certain that I had a key on me so I told her to hang on to it. I got back to the room and realized that I didn't have a key so I went back outside to retrieve it when the owner came outside. He called me over and asked me why we trashed the room. Now I ALWAYS do a final walk through when we stay in hotels. With 4 kids, there's always something left behind. Before I could do my walk through and return the keys, the housekeeping staff went into the room. My 5-year-old son had left some cereal on the table and had spilled some water next to it. Also one of my teenagers had left some cookies on the floor. This would have taken all of 15 seconds to clean up but apparently the housekeeping staff looked at the "mess" and reported it to the manager. He starts yelling at me and insulting my children saying things like I hope they don't leave your house like this. You need to talk to your children. He was yelling so much when all of a sudden I hear my 5-year-old in the background yelling back to me saying it's my fault dad. I spilled the cereal. The manager then took me back to the room to show me what he interpreted as a mess. I took this opportunity to let him know how filthy and moldy his hotel was. He didn't want to talk about that. He just went on and on about my kids to the point where I had to tell him that if he made one more comment about my kids that we were going to have a different type of problem. So that's basically my story. I loaded up my truck and bid farewell. He asked me never to return to his hotel again and I will oblige. As I drove away it occurred to me that if they had only waited 5 minutes for me to double check my room, clean up after my kids and check out properly, I would have overlooked the stained bedding, moldy fridge and dirty bathroom. Now my personal mission for every review board that I can find will be to inform the public about this place and moreover, the owner.

  • This TripAdvisor Member:
    • Liked — location
    • Disliked — Manager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tjberkshire's Summary
Date of Stay: August 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: August 29, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Management Response
KrystalAire, Manager
(Management representative)
Sep 25, 2008
When this guest checked out he had no complaints about this room and was saying he would be back. The housekeeper went into the room right after the guest checked out and the room was trashed. The housekeeper contacted the General Manager and had him come look at the room. There where fruit loops and spilt milk all over the place; along with general trash.
After the General Manager saw the room he approached the guest and nicely said, "I hope your kids do not do that in your house also." At this point the guest attitude total changed.
Mean while we would like to inform this guest that customer complaints are less than 5%. As you where also happy when you checked out. Please in the future if you write something for any business write the whole story, both sides. Thank you and you are welcome to see our customer comment cards any time.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $76 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Will never return”

Krystal Aire Inn & Suites

Aug 3, 2008

I was impressed with the fact this was a "non-smoking" motel as I remember previous visits to Springfield were not that pleasant as seemingly everyone smoked in that town. So I called and made a reservation (which they said I needed a 48 hour notice to cancel, unlike other motels allowing me to cancel the same day just prior to 6:00 PM), well, okay, that was fine. Afterall, it was a non smoking motel with an "expanded" hot breakfast menu.

I wasn't impressed with this old motel. The room was just okay, nothing fancy. Anyhow the rate was under $70 within my company's guidelines. The pool was outside and full of kids, so I avoided the pool. Thankfully there was a Bob Evans within walking distance and it was completely non smoking. In fact there were numerous motels within walking distance I could have gone to instead.

On the morning I was to check out I walked to my car (in front of the room) and loaded my luggage. While doing so I noticed some people sitting outside. That did not bother me until I realized I had to walk pass them (and their smoke) while going to get the "expanded" hot breakfast. The breakfast consisted of "scrambled eggs" (I never saw eggs made like a pancake before) and sausage. No fruit. No orange juice. (They had "lemonade tang" as their "juice.") There wasn't a whole lot to choose from. This was a disappointment. And I had to carry my food back to my room and go outside by the smoking employees who were waiting to go to work.

I could hardly believe it. They promoted themselves as a "non smoking" motel. I will never return. Most motels have non smoking rooms, and the common areas are non smoking anyhow. I run into this problem all the time, was very surprised to run into it at this "non smoking" motel.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susan48864's Summary
Date of Stay: July 2008
Member since: August 03, 2008
Was this review helpful? Yes No
Check Rates
Average price*: $76 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Didn't Even Stay Here After Checking Two Rooms”

Krystal Aire Inn & Suites

1 of 5 stars
Chicago, Illinois
Jul 14, 2008

We stopped at this hotel after a long day on the road. The price was right and it was located close to the highway. Due to allergies, we asked to check out the room before we checked in. The first room we checked had a strong scent, perhaps of urine. We then asked to check a second room. While it did not have as bad of a smell, it was still too odiferous for our tastes. The front desk clerk was very courteous of our requests to check the rooms and was surprised by our comments about what we found. I believe we made a wise choice not to spend a night in this hotel.

  • This TripAdvisor Member:
    • Disliked — The odors in the rooms.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois_John's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 50-64
Member since: June 27, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $76 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Horrible”

Krystal Aire Inn & Suites

Jun 2, 2008

Hotel was clean, staff was helpful and the rooms were nice but the Owner was not the nicest person. Long story short, we got accused of not paying when we had offerd to pay twice, (cash & cc) but the front desk refused both until check up. Owner called room and threatened to call 911 if we did not come to the front desk now. Will never stay there again.

  • This TripAdvisor Member:
    • Liked — Nothing
    • Disliked — Owner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Avalanche300's Summary
Date of Stay: May 2008
Traveled with: Friends
Visit was for: Hobbies / interest / culture
Age group: 25-34
Member since: June 02, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $76 (year-round)
Call now to book: 1-800-733-5916 from Orbitz
“Krystal Aire - Cheap & Clean place to sleep . . .good Wi-Fi”

Krystal Aire Inn & Suites

3 of 5 stars
Oklahoma City OK
Dec 28, 2007

I thought the Krystal Aire Inn is a good value if you are looking for a clean & cheap place to sleep. I saw the sign in front advertising rooms for $49.99 and decided to try. I had a room in the front section with indoor hallways. The wireless internet worked great and the room was clean. They had a waffle maker in the breakfast area, plus the usual cereal, milk, coffee, etc. There is a Ruby Tuesday next door which I walked over to for supper for a great burger. The bed is rather hard.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pat_in_OKC's Summary
Date of Stay: December 2007
Traveled with: Solo traveler
Visit was for: Business
Age group: 35-49
Member since: December 24, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $76 (year-round)
Call now to book: 1-800-733-5916 from Orbitz

Reviews of Krystal Aire Inn & Suites

( 1-5 of 9 )
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Krystal Aire Inn & Suites Address

2745 N. Glenstone Ave., Springfield, MO 65803