We stayed two nights at the Renaissance last week. We had stayed here several years ago and had security issues at that time. This time, on the morning of check-out, I happened to notice a small corner of a piece of paper that was 7/8ths outside in the hall. It was our bill, not in an envelope, with our name, address, charges and credit card used all out there for any passer-by to see. The room itself was okay though the toilet was rather sluggish. The bathrobe provided looked like it was ready for the rag bag. There were plenty of clean towels provided and the bed was comfortable. Next time we'll stick to the Swiss or the Talbot.

Going to Chicago regularly, I have stayed in a wide array of them, including Park Hyatt, Four Seasons, Hotel Monaco, and others. The Renaissance is best for service, convenience, and internet access. In addition, the bargain cost is a plus for those not on expense accounts.

My request for a certain room and number of beds is always honored. The front desk staff is always friendly -- even in the most challenging of times [checkout], and always greets me by name. The high ceilings of the entrance and lobby and comfortable seating area makes it a pleasure to just hang out or meet with or for business colleagues. And its proximity to downtown as well as public transport makes this a hotel that can also be used for vacations.

Biggest beef is the fact one must pay for Internet service. While at Courtyard Marriotts one gets it free, one must ante up ~$20 for it here. This is a standard practice at "business" hotels but one would think it would go the way of the dinosaur when even European business hotels [as well as tourist hotels] have started including it.

I consider this hotel number 1 in Chicago after trying at least 20 different sites in Chicago, and always stay here if I am choosing.

LOCATION
Great location! Right off the river, close to Millienium Park, and south end of the Magnificent Mile. Great shopping in area and on State street too. Right across the street from the State/Slate metro stop too. You can take metro from airport to this hotel with 1 transfer in about 45 min-1 hr.

ROOMS
Got a nice room with modern furnishings/bathroom and overlooking the river.

OTHER
Concierge lounge was well stocked. I think there was free internet there too.

Overall great experience!

This hotel was a complete surprise for me - in a great way. Being a Platinum Marriott Rewards member, we were upgraded to a suite overlooking the Chicago River, looking towards Michigan Blvd. It was magnificent! The service was excellent, the Club Lounge was well-staff and well-stocked. I would return here in a heartbeat! Hard to beat the central location too!!