My husband and I stayed at Four Points just 1 night and it was a pleasant stay with no major complaints.
We did not feel the extreme friendliness of the reception people, in fact the person who took care of us did not have a 100% professional look - his suit had stains on it.
Our room was spacious, it probably could fit another king bed. It had a balcony that was closed to our surprise. The balcony itself was not very well cleaned but that did not bother us a lot. The room was quiet from the outside (facing the corner of Michigan and Ontario) and we did not hear our neighbors at all!
I liked the bathroom a lot - my husband said they put more in a bathroom than in a room, and that's probably true. However, they did not have shower gel and shower caps.
Our room was clean - no dust around.
Overall, we enjoyed our stay!

PS Don't go to the Republic (pan-asian place) that is in the same building - not worth it. Sushi are good but overpriced. We paid about $100 for a dinner for 2.

Brilliant, Great Location, really helpful staff! Will definately stay here again when I come back to Chicago!

For travellers and tourists, it is hard, if not impossible, to beat the location of this hotel - steps from the shops of the Magnificient Mile, the bars and restaurants of Rush Street and Hubbard, walking distance from the theatres and parks. The hotel is busy yet tended by extremely friendly and efficient staff: from doormen to reception desk to cleaning staff, we were always greeted with a smile. We found the rooms to be sizable, very clean and stocked with useful amenities such as wifi access, mini-fridge and coffee maker. I can highly recommend this hotel to anyone looking to spend time in the heart of Chicago.

My husband and I stayed here for our 5 year wedding anniversary. The room was CLEAN! The bathroom was CLEAN!!!! The king bed was comfy not like your normal hard hotel bed. They have a pool but it is not very deep, so it would be great for kids. When we come back we would stay here again and bring our kids.