We had a great time staying at this hotel. From the concierge service to the Laundry service to management, everybody is just so kind and wonderful. Everything was perfectly timely and arranged in detailed to please the customers. The Hotel has an excelent Buffet that serves breakfast and lunch. What a variety of delicious food! Love it!

We had a problem with our Limo service which had a miss-schedule out pick up time and the hotel manager called the company and had limo picked us up in 25 minutes. Just in time so we did not missed the fly back home.

We would move to live at the Peninsula if we could afford it all year round!

Stayed on a corporate rate for business. I was impressed with everything the hotel had to offer, especially the pool. The crowd was a little old for my tast - looked like a lot of bankers. I did enjoy watching the working girls pick up on them in the lobby bar.

What a great place. I have been to the Peninsula in Hong Kong and while it is not as nice, it still is grand for Chicago. A great location on North Michigan Avenue and the rooms are brand new and spacious. The pool is gorgeous and the afternoon tea in the lobby is quite good as well.

I wanted to stay in what I hoped was the best hotel in town and so my expectations were high.The Peninsula did not disappoint.My room was a kingsize deluxe and although it overlooked another building on a side street it was very quiet (unless you open the windows) and well appointed.
The staff were all very helpful, efficient and courteous. The spa is very well designed with a nice indoor pool. The outdoor sundeck enabled some sunbathing and room service could be ordered there.The massages in the spa were good but the standard varied.I had three different therapists and one was considerably better than the other two.For 155 dollars for sixty minutes I would have liked more consistency.
The location of the hotel is excellent...right by Michigan Avenue. I would recommend Peirrot Gourmet for breakfast which is quite casual. It is part of the hotel so you can charge to your bill but is accessed from the street by the hotel so is very close by but gives the feeling of being out of the hotel.