Everything aspect of our stay from start to finish was excellent. The hotel is immaculate, rooms are a nice size, well appointed and quiet. Staff are really helpful and the concierges I worked with were *real* concierges: they were happy to answer questions, make bookings and their advice on Chicago was very good. Front desk staff was helpful, honest and friendly. Gym is beautifully equipped with plenty of machines and an excellent class/stretching room, all with big windows. Pool is a full 25 meters with windows right down to the floor, a great place for a swim! Apples and coffee to go at the gym and pool were a very nice touch in the morning.

I travel over 50% of the time and a hotel like this stands out for the comprehensive high quality of all services and facilities offered. I'll certainly stay here again when I'm in Chicago.

This hotel is the standard by which ALL hotels should be judged, not just Chicago, but anywhere. It is first-class in every way, from the doormen, to the bellhop, to the front desk staff, to the housekeeping.

The location is perfect for downtown shopping and sightseeing. The rooms are gorgeous. The food was outstanding. I did not visit the spa but heard only great things.

Obviously it is expensive, but this is the pinnacle of hotels.

Flawless! Nothing more can be said. Service was excellent, the food was awesome and the location is amazing! Situated atop Tiffany's on Michigan (does it get any better?!) its in the middle of everything. The staff is very helpful. Of course it all comes at a pretty penny, but the suite is worth it - with a plasma in the bathtub, press button EVERYTHING, floor to ceiling windows, its exquisite.

I stayed one night on a business trip. The room was fine; the bathroom exceptional. I love the way a light comes on in the closet when you open the closet door. The staff was friendly and repeatedly offered to help. I have two relatively minor quibbles: I had to search the room for a water glass to brush my teeth. I finally found one in the bedroom with the water bottle. A slip up by the staff? Secondly, I like to have a cup of coffee in the morning without ordering it through room service. There was no coffee maker in the room. (I noted when checking out, though, that coffee urns and paper cups were in the lobby. )