We have been big fans of Disney for years and have always stayed on property for the convenience. We have tried many different resorts but had not stayed at any of the villas until this trip.
Room location was great - we were able to see the fireworks from our balcony - and spacious enough but had several small problems that were directly related to service. Also were able to walk to a back entrance to Epcot with no lines! A big perk!
Upon checking into our room, we took off our shoes and our socks were immediately soaked! The rugs were just cleaned (a good thing I guess!) but the floors were thoroughly drenched. When we called downstairs they confirmed the rugs were recently cleaned and that we should open the balcony doors to help speed the drying process. I understood they couldn't change our room as we had committed to that particular villa for the week but still...
We ordered room service on Monday night and set the tray outside in the interior hallway after dinner. In the morning it had not been picked up. Upon returning from the parks that day, it was still in the hall (24 hours now). On our way out that evening, I stopped at the front desk to let them know it was still there and I would like it removed. Upon returning late that evening it was STILL THERE!
I called down to the front desk and asked them to have it removed. When we left midmorning on Wednesday it was STILL THERE!
I don't make a habit of misbehaving in hotels however after almost 2 days the food was getting a bit nasty in the humidity. Never mind that there was a maid's cart in the hall both mornings and it wasn't something she seemed interested in picking up. So I slid the tray into the middle of the hallway and left it there. If it was still there when I returned that day (it was not) I figured I would walk it downstairs and leave it on the reception counter.
A few years ago that tray would have disappeared moments after it was set down in the hallway - magically!
Staff service was not as helpful and friendly in the past overall. This Disney property has become "just another hotel" in my eyes, completely lacking the Disney service and attitude we have come to love.








