Booked a 3-night stay through Hotwire four months before visiting for U of M graduation. Arrived at 7pm Thurs. and was told by the front desk clerk, while he was on the phone, that they were overbooked. No one called to let me know in advance even though they had my contact information. He said the Mutiny would pay for us to stay at a nearby hotel for the night and to walk there (no offer for help with luggage). He said to come back in the morning and promised there would be a room the next night since I had prepaid reservations and they had to accommodate us. When we got to the nearby hotel there were 4 other guests from the Mutiny that were sent there too.
At 8am the next morning we went back and a different front desk clerk said they were still overbooked so we would have to stay at the nearby hotel again for that night. I asked for more information but he dismissed me and said the nearby hotel had all the information that I needed. Again no phone call was made to let me know there was no room available for that night's stay; I only found out when I returned to check in person.
The next morning was the last day of my reservation so instead of walking there in the heat I called to check. A different front desk clerk answered and said she didn't know anything about my situation, so I explained and she said she would have to check with the manager and someone would call me back. An hour and a half later I called back to get an update and the same clerk said they were still 'working on it' and that someone would definitely call me back before I had to check out of the nearby hotel for the day. Half an hour before checkout time I called again and she said they 'hadn't forgotten about me' but that they were still checking and would definitely call me back. I had to ask the nearby hotel for late checkout because the Mutiny still didn't have an answer for me. The 4th time I called I was finally given a manager to talk to who said he didn't know anything about my situation and he said he would look into it and call me back. I told him I had heard that before and he said that I hadn't spoken to him before so I should expect a callback from him in 5 minutes. He called back 10 minutes later and said to checkout of the nearby hotel and walk to the Mutiny, and things would be sorted out when I arrived. I told him I would rather know if I had a room before carrying my luggage over there. He said the Mutiny had other guests that were sent to other hotels because of the overbooking and that I was ‘lucky’ because some of them were sent to hotels closer to the airport, and I should be grateful that I was within walking distance.
When I finally did get a room, the bedding was torn, stained and worn, the pillows were thin and yellowed and the curtains were ripped. The closet door couldn't be opened all the way because the nightstand was in the way. The furniture layout was crowded and cramped. Fortunately the bathroom was clean and had nice toiletries.
When I checked out the next morning the front desk clerk refused to give me a receipt since the room was prepaid and there were no new charges. I asked him for one anyway and he said there was no point since it would have no balance and he walked away. There was no offer to help me with luggage and no offer to call for a taxi.
The best part of my experience with the Mutiny was the first two nights at the beautiful nearby hotel that they paid for (since they didn't offer me any other kind of compensation). Thanks Mutiny!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, Girlfriend getaway
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene
I selected this hotel as a top choice for:
Business meeting / Event