Worst experience with this hotel. We used to stay at Embassy suites anytime we travel which would have been 5 different ones in 2 months, but this hotel changed our minds and our future reservations. Shuttle was great. We checked in and things were great, front desk staff recommended a few places to eat etc..... We decided to eat at the restaurant at the hotel (steak house)... big mistake. Food was great.... waiter was a total waste to include serving flat beer, having to ask for drinks to be refilled, asking for silverware, waiting forever for the food to clearly be able to tell it was cooked and ready and the waiter took too long to serve it. Waiter ruined dinner. We shook it off and went back to our room, watch a little TV, go to take a shower.....No HOT water and water was sitting in the tub? Can't be.... called front desk..Sending someone right up.....30 min later husband went down to front desk... moved rooms....still no hot water .....Now 10pm....changed rooms again.....no hot water, now 10:45pm. Was then told it was a boiler problem and should be fixed by morning, but we could talk to a manager... now what is he/she going to do about not having hot water boil me some and bring it to the room in sauce pans? We had to be at the airport by 5:30am could not wait until morning on a hot water and a prayer. Called guest services.... refused to give us the number to another hotel and did not have a phone book in room. I called the 800 number for embassy suites and they gave me the number to the Hilton. Then the Embassy charged us for each local call we made to try and find another room. Finally, husband was at his breaking point and calmly asked the front staff to get us a room at the Hilton and take us to that hotel. They agreed and had the shuttle take us to the other hotel. An unbelievable experience to say the least. The experience was so bad when we got home we cancelled our future stays at Embassy and booked with other hotels.

Having stayed at Embassy Suites in Washington DC a few days earlier we were looking forward to our 2 nights in Embassy Suites Miami Airport, having booked an executive room with a Family Package of extras. We did not book the infestation of ants however, and the hotel staff were not helpful at resolving this just handing us keys to the adjoining room, which when we checked was also full of ants. Whilst waiting for a new room a maintanence man turned up and gave a half-hearted spray around with some chemicals without moving any of the tea/coffee making equiptment or cups out of the way first. All 3 rooms we were in had not had the linen changed on the pull out bed. Restaurant poor for both food and service. A big let down all round,

We stayed here pre-cruise. We picked this hotel because they offered shuttles from airport to the cruise port. At the airport we only waited about 10 minutes for shuttle bus to come. The front desk staff was very nice. We ate dinner inside the hotel, it was a good meal, the staff was abit slow for only having two tables to serve. Our room was very clean and accommodating for 4 people. We had a balcony with a sliding glass door. We did attend the Managers Reception which was mixed drinks and popcorn. In the morning we had a cook to order breakfast, which is another reason we picked this hotel, it was very busy. We then got on a shuttle bus that took us right to the cruise port. For the price we paid for the room, mixed drinks, breakfast & shuttle buses, I think it was well worth the money compared to other hotels. I have nothing to complain about our stay.

This is so hard. We stayed at this hotel twice during our stay in Florida. For 1 night on the 1st night then for the last 2 nights when TS Fay cut short our Key West stay.
The one night stay was fine room fine, early to bed as usual when you arrive from the UK, big breakfast in the morning, no problems. Short taxi ride to Alamo to pick up the car then off to Orlando.
Incidently if you choose Enterprise they are located directly across the street, and EZ cars have a office inside the hotel.
The two night stay were were given an 8th floor room (we were on the 2nd floor for our 1 night stay) which smelt of damp. The second night we chose to eat at the restaurant. The food was good, expensive but this is a hotel.
The restaurant staff were awful. Full of attitude. 3 side items were missing, but still appeared on the bill. When we queried this the girl took the bill and after a long talk with the manager came back to tell us the manager had agreed to removed them from the bill. 20% gratuity (we were a party of 8) some of the worst service we had in Florida. I think she was taken aback when we told her we had already the deducted the cost of the missing items and just walked away from the table leaving the money there.
Back to the good. I wanted to send a parcel back to England, the security office couldn't be more helpful, the front desk were great, special mention to the girl who serves the cocktails. Perhaps she could train the restaurant in customer care.
All in all I'd probably stay here again, but only for one night, its location for the airport and car hire are great and breakfast is great.
Keep off the 8th floor and steer clear of the restaurant if you have a party (or split the party into 2 x 4 so at least they have to try for the tips)