Having stayed at Embassy Suites in Washington DC a few days earlier we were looking forward to our 2 nights in Embassy Suites Miami Airport, having booked an executive room with a Family Package of extras. We did not book the infestation of ants however, and the hotel staff were not helpful at resolving this just handing us keys to the adjoining room, which when we checked was also full of ants. Whilst waiting for a new room a maintanence man turned up and gave a half-hearted spray around with some chemicals without moving any of the tea/coffee making equiptment or cups out of the way first. All 3 rooms we were in had not had the linen changed on the pull out bed. Restaurant poor for both food and service. A big let down all round,

We stayed here pre-cruise. We picked this hotel because they offered shuttles from airport to the cruise port. At the airport we only waited about 10 minutes for shuttle bus to come. The front desk staff was very nice. We ate dinner inside the hotel, it was a good meal, the staff was abit slow for only having two tables to serve. Our room was very clean and accommodating for 4 people. We had a balcony with a sliding glass door. We did attend the Managers Reception which was mixed drinks and popcorn. In the morning we had a cook to order breakfast, which is another reason we picked this hotel, it was very busy. We then got on a shuttle bus that took us right to the cruise port. For the price we paid for the room, mixed drinks, breakfast & shuttle buses, I think it was well worth the money compared to other hotels. I have nothing to complain about our stay.

This is so hard. We stayed at this hotel twice during our stay in Florida. For 1 night on the 1st night then for the last 2 nights when TS Fay cut short our Key West stay.
The one night stay was fine room fine, early to bed as usual when you arrive from the UK, big breakfast in the morning, no problems. Short taxi ride to Alamo to pick up the car then off to Orlando.
Incidently if you choose Enterprise they are located directly across the street, and EZ cars have a office inside the hotel.
The two night stay were were given an 8th floor room (we were on the 2nd floor for our 1 night stay) which smelt of damp. The second night we chose to eat at the restaurant. The food was good, expensive but this is a hotel.
The restaurant staff were awful. Full of attitude. 3 side items were missing, but still appeared on the bill. When we queried this the girl took the bill and after a long talk with the manager came back to tell us the manager had agreed to removed them from the bill. 20% gratuity (we were a party of 8) some of the worst service we had in Florida. I think she was taken aback when we told her we had already the deducted the cost of the missing items and just walked away from the table leaving the money there.
Back to the good. I wanted to send a parcel back to England, the security office couldn't be more helpful, the front desk were great, special mention to the girl who serves the cocktails. Perhaps she could train the restaurant in customer care.
All in all I'd probably stay here again, but only for one night, its location for the airport and car hire are great and breakfast is great.
Keep off the 8th floor and steer clear of the restaurant if you have a party (or split the party into 2 x 4 so at least they have to try for the tips)

2nd time to miami and decided to stay at the embassy, the hotel is stuck in the 80's era but the service from front desk is great and atentive. as for maid service it took 30 minutes for soap. i ate there 2 meals that were good but service stanck as the manager was talking about sexual objects with the waitress. check out was fast and smooth. won't come back again