This is so hard. We stayed at this hotel twice during our stay in Florida. For 1 night on the 1st night then for the last 2 nights when TS Fay cut short our Key West stay.
The one night stay was fine room fine, early to bed as usual when you arrive from the UK, big breakfast in the morning, no problems. Short taxi ride to Alamo to pick up the car then off to Orlando.
Incidently if you choose Enterprise they are located directly across the street, and EZ cars have a office inside the hotel.
The two night stay were were given an 8th floor room (we were on the 2nd floor for our 1 night stay) which smelt of damp. The second night we chose to eat at the restaurant. The food was good, expensive but this is a hotel.
The restaurant staff were awful. Full of attitude. 3 side items were missing, but still appeared on the bill. When we queried this the girl took the bill and after a long talk with the manager came back to tell us the manager had agreed to removed them from the bill. 20% gratuity (we were a party of 8) some of the worst service we had in Florida. I think she was taken aback when we told her we had already the deducted the cost of the missing items and just walked away from the table leaving the money there.
Back to the good. I wanted to send a parcel back to England, the security office couldn't be more helpful, the front desk were great, special mention to the girl who serves the cocktails. Perhaps she could train the restaurant in customer care.
All in all I'd probably stay here again, but only for one night, its location for the airport and car hire are great and breakfast is great.
Keep off the 8th floor and steer clear of the restaurant if you have a party (or split the party into 2 x 4 so at least they have to try for the tips)

2nd time to miami and decided to stay at the embassy, the hotel is stuck in the 80's era but the service from front desk is great and atentive. as for maid service it took 30 minutes for soap. i ate there 2 meals that were good but service stanck as the manager was talking about sexual objects with the waitress. check out was fast and smooth. won't come back again

We chose this hotel for an overnight stay because it was such a short distance from the terminal. I could not get into its shuttle, so we found a wheelchair cab and the hotel paid for it as well as for the one gong back the next morning. We were very surprised!

The accessible bedroom was on the 7th floor and we were pleased to see how much space there was. In the bedroom was a basin - set much lower than the one in the bathroom, but I could not go near either of them because they had doors set flush underneath! How stupid is that?

Otherwise, the bathroom was most acceptable and the suite was very comfortable.

Breakfast in the atrium was a bit too crowded for my liking and if you are catching a plane the cooked-to-order food will certainly delay you. We stayed with cereal etc.

The shuttle to the hotel was free and convenient. We rented through EZ car rental which is located in the hotel lobby. Our room was clean and large but nothing special. The bed was firm but adequate.

One elevator was not working and getting to our floor was a pain. It is under contruction so try to book a room on a lower floor that you can walk to.

There is no free internet. You have to pay or use the business center which was full of kids instant messaging, doing myspace, etc. The management makes no effort to limit time on the computers - I guess they want you to get frustrated and pay for internet.

Customer service is poor, the staff really didn't seem to care. But the price is ok, we paid $140 per night, and if you want to be close to the airport it is fine. You will need a car to get around. It is tricky getting into the hotel entrance by car, in fact driving around in that area is tricky. Our garmin was even confused.

We were going on a cruise and the cost of the shuttle to the port is $10 per person.

The free buffet breakfast was good, better than most hotels.