I came to the Quality inn to take some time to relax and be at peace. My stay was completely ruined by the rudeness from one of the staff members. I travel to many different areas and stayed in many different hotes. Never have I experienced such lack of customer service then at this Quality Inn south of the falls (14501 south dixie hwy, miami fl 33176).

I have requested a smk rom which was kindly given to me by Maria at the front desk. When I came in the room and noticed a stain on the bed and the right lamp by the window not functioning I requested to switch rooms. Maria delightflly switched rooms for me and offered her apologies. When given the key to the 2nd room (#204) I discvrd this room was even WORSE!! It smelled like bad B.O. and the pillow had stains AND hair on it. When i called the front desk for a second time Maria was not avail but a lady named Renee answered. Renee was extremely RUDE to me. The room smelled so bad, I couldnt even stay in it to wait for Maria so I went back to the front desk. Renee then told me "it's a smoking room, what do you expect". Maria came back to give me the initial room keys for the room i was in first. They both had HORRIBLE attitudes at this point and I heard Renee in the back saying "she's ridiculous" in front of other customers.

My experience with the staff left a bitter taste more then the stinky room. I obviously will never rent there again, but simply wanted to share my experience with ppl so that it may not happen to anyone again. This can ruin any vacation or peace seeking experience.

As you can see my complaint is not so much about the room, but mostly about the staff's (Maria front desk and Renee bookkeeper)lack of customer service and professionalism. Renee's commnts and behavior wer uncalled for and unnecessary.

Had no problems at the place. Very well kept and service is great. Breakfast may not be all that, but that didn't bother me too much.

Comfortable and clean rooms, friendly service and safe area. Good access to Biscayne blvd, florida turnpike, etc.

Its a nice hotel. Its the only hotel I was able to find at the last minute. Once you pass this hotel (heading south) there are no other hotels around that I was able to find.

Once I got here, I was quite impressed. It looked clean and taken care of. The room was comfortable and very clean. You have a TV, coffee maker, blow dryer, safe, iron and ironing board. However, there was no microwave or fridge in my room (Rm 203). But that was ok since all I was doing was spending one night here for a business trip. The furniture in the room was very nice and it matched. The AC worked too well. Restaurants and other stores were right next door. There's a pretty good Cantonese restaurant in the strip mall next door. Plates ranged from $10-$15 on average. Not sure if the hotel had a pool or excercise room since I didn't have time for that - I was only here to sleep. The area looks safe and ok. The rate I paid was $98 for a single. Still, it beats paying the same rate for a similiar hotel in a ghetto or paying the average $179 elsewhere in the Miami area.

My only complaint was that the wireless internet kept booting me off every few minutes. Eventually I gave up. The young lady at the front desk was of no help but then if I can't fix my internet problem(s), then I don't expect hotel employees to know how to fix it either.

I was given the room right next to road. The room had a rotten mildew musky smell. My clothers reaked for days after I left. It is much smaller than in the pictures. We only had two small bags, but we were still tripping over our stuff. The room cleanliness was average. The bathroom was full of mildew. There was a strange black spot on the floor near the bowl. Noisy, Noisy, Noisy! It is a stones throw away from Rt. 1so it is extremely noisy. There is a Harley Davidson dealer down the road so you will hear the bikers driving by all day and night. This is not a typical florida motel with a decent size piece of land. Everything is very cramped. Ok so I read the reviews that the pool area is nice. Well it is decent but has very little landscaping. The biggest problem with the pool was not the pool . It was the smell of the garbage dump nearby! It reaked so bad that I had to get out of the pool after a few minutes. This hotel is very far from south beach. At night you can get there in 25 minutes. Daytime 45-1hour if during rush hour. I originally booked for 5 nights i was out of there in 3 nights. I got a much better hotel for half the price using hotwire for the rest of my trip!!