A group of three of us stayed at this motel during October 9th thru October 13th. My opinion is that this motel was extremely unorganized during this time. Upon arrival at the motel my party was told that we couldn't be checked into a room despite paying our trip in advance because they were having issues receiving payment from the vendor. We had our payment receipts and confirmations in hand and had also called in advance to confirm before arriving. We have to stand around for about two hours before being checked in. Upon checking in the room they assigned us was the wrong type. We had to go back downstairs to be assigned another room. When were assigned a new room the keys didn't work so we had to go back to have them activated. The room we finally received was very nice. We stayed in 724 which was a one bedroom suite. It was very spacious and well kept. On the upside the manager bought us dinner and drinks at the restaurant for our inconvenience at check-in and he was very apologetic and nice. The food at the restaurant was excellent and the service was great. For the most part the staff was very professional and on top of their job. There was a male bartender that in my opinion was very rude, unprofessional and obviously doesn’t like his job, but that was my only negative encounter. We didn't rent a car upon arrival, but met a really nice cab driver who took us everywhere we wanted to go for the whole time we were there. This was an expensive option, but it was convenient since neither of us in the party was familiar with Miami. One of the downsides to this motel is the location. There is no food or entertainment around. There is a Checkers and a Burger king across the street. Overall the stay at this Hotel was satisfactory.

I stayed at this hotel because it was a group deal for my brothers wedding. I was pleased the night I checked in but somewhat disappointed at the fact that there was heavy construction going on for my entire stay. Thank goodness it was minimally in the lobby during the night hours. Most of the construction was to the outter surface and only done during the day, so if your out of the hotel during the day, it really will have no effect on your stay.

Other than that, the hotel was very nice and clean. It had a pool on the roof with ample sunning chairs and a bar. The interior offers a bar, restaurant, mini convenience store, ballroom, and ample parking that offers self/valet parking. There is also a business center with free internet and printing service. The lobby has free wireless connection and a professional concierge desk to assist with your trip planning.

The rooms are roomy, comfortable, and clean. I stayed on the 11th floor and my view was of Miami, Miami Beach, North Beach... and was spectacular! The rooms came equiped with all the basic needs such as alarm clock, soap, shampoo, conditioner, mouthwash, hairdryer, and directory.

Location of the hotel is down the street from "The Arena", where the Heat play, the Bayside Mall, and the Miami Port (where the cruise ships and tour cruises dock & leave).

Last but not least the staff was great!!!!!! Dionela and Frank work at the front desk and were very professional and helpful. Every employee that I encountered was so pleasant and helpful that I would definitely come back... but not for atleast 6 months when construction is done.

Despite some negative comments that we read on this site we still decided to give the Hilton a chance because the location was perfect for our trip. I must say we were extremely disappointed with our stay there. The renovations were the least of our worries. The room was nice. We had a Jr. Suite with the Bay view. The room was very spacious and nicely put together. HOUSEKEEPING: Never understood that there were 4 people in the room (room can hold 5) and choose to only put towels for 3 each day we were day (4 days) despite many calls to the front desk. They also did an extremely lousy job in cleaning the room. They would leave dirty glasses and leave new ones and they did not change the sheets. VALET: I must say the only friendly people at this hotel were the actually valet drivers…those in the Valet booth were extremely rude and will forget to give your keys to a driver to get your car (happened to several guests) RENOVATIONS: Drilling started at 7am right outside our window. We made a complainant and were told we could have a free breakfast. When we went to retrieve the breakfast we were told that we couldn’t get it and were accused of lying about getting a free breakfast. FRONT DESK: Members of the front desk staff were extremely rude and condescending!! Messages are not sent to the manager but rather put to the side. We finally spoke to one front desk manager who compensated us for one nights stay because of our troubles. We were pleased until the day of check out when we dealt with an “assistant front desk manager” who gave us trouble with our reimbursement. Long story short it’s a good thing I spent more time out of the hotel than in because my stay at the Downtown Miami Hilton could have ruined my entire vacation.

I was on the 21st floor with a wonderful view of downtown Miami, Biscayne Bay and the Atlantic Ocean. While the hotel is under renovation, it didn't create any inconveniences for me.

The lobby and the restaurant area was very nice, and the room was above average. The things I key in on, the bathroom and and the bed, were exceptionally clean and comfortable. Finally, the room service meal I had was A++. The fillet was one of the best cuts of meat I have ever had at a hotel.

My only regret...that my wife was not here to enjoy the trip with me. Perfect location for enjoying Miami, South Beach, Miami International Airport and I-95.