We rented this hotel and they told us that the deluxe King Room from which we paid $166.00 a night will have an Ocean view private balcony. Turn out that when we got there our "Ocean view balcony" was not more that the hall way to all the other rooms.... yes, we did had a ocean view but not a private balcony. For the Money was not worth it. I could just rent a room for $110 a regular room at Southernmost Hotel (owned for the same company but across street). They were under construction (which I new about) but they never told me that the Pool was going to be close, so we had to cross street to the Southernmost Hotel to go to the pool (which had the tiki bar closed as well) The cleaning service was nice, and the location of the hotel is excellent.
I have no kids but I also have another complaint: On Saturday July 26 they had a concert in the private beach the Hotel has. So since Friday they were doing preparations. Same people from the hotel that had kids did not buy the tickets (which I understand since it was $25 per person) the problem is that they CLOSE down the beach from 2 pm on Saturday (when the concert was going to be at 7 pm) and they did not allow people to go to the ocean. WHY??? Why? People rented the hotel for that weekend was not advised that the beach was going to be close down!... now think about this: you have kids in a Hotel in Key West with a closed pool and closed beach.... no fair!!!!!!
They also gave us two room’s keys (as usual) but by the second day one of the keys did not work any more and we got lock outside the room for 15 minutes until someone came and told us that “it was nothing but a OP (operation problem) with a bad attitude like if we were responsible.
Poor customer service!












