We had stayed in a one bedroom unit timeshare booked through RCi in the past and had no issues. We then booked a "hotel unit" for another stay in July. It could not hold a candle to the first unit. Small is an understatement, dark and outdated. However, it was fairly clean, and the location was excellent. We decided to book again for a trip in August. We booked another "hotel room" through RCI. Early in the week, the appliances in surrounding units were being removed and placed in the hallways. On Tuesday of our stay, tile work began...and the noise that accompanies such work. When we walked out of our room, the tile saw was against the door of our unit. Saws, bags of concrete, and other misc. construction supplies filled the hallway between our room and the stairwell. On Wednesday, we awoke at 8 am to the same construction noise. I tripped over leering workers as I left the room.
Management was not willing to move us. Finally, they said they would move us two floors lower, however, the gentleman behind me was on that floor, and he was not only dealing with the noise but an infestation of ants. Upon returning to the room after the disappointing and aggravating conversation, we found the tile workers in our room!!!! They breached the door between the two units to work on the lip between the door!!! That was the final straw. We once again asked to be moved and were told we couldn't be because the resort would have to reimburse the owners of other units.
We were told if we didn't like it, we could leave. (What happened to good ol' customer service??)
So we did. We called a cab, packed our bags, and ended up at the Southernmost on Duval St. It was fabulous!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun, Great food / Wine