I was soo excited to be returning back to Key West, FL for a celebration of my engagement. I was treated HORRIBLY to say the least. The concierge was rude and sneared in my face to pay up maitenance charges for the time share owner. He would not release room keys until the whole matter was cleared up. The whole time we stayed there expecting a quiet and relaxing stay we got quite the opposite. Loud banging construction, saws buzzing at the crack of dawn, doing construction on all of the rooms around me. One the third day, I was notified they would be doing construction in my room all day and I needed to leave and they would not reimburse me for the day I couldnt stay in the room and refused to move me to another room. When I went down to complain to the assistant manager he started screaming beligierent in my face threatening to call the cops and kick me out if i didnt like it. I left three messages for the manager to call me back and he surprisingly never did. The Galleon ruined what was supposed to be a peaceful, relaxing, celebratory trip. Due to all the stress and were totally unapologetic due to all the noise and aggrivation. I have never been treated so poorly in my life. I would never wish this kind of degrading and embarassing treatment on anyone. I even wrote a letter bc of how upset I was and to this day no one ever responded with an apology. The rooms were filthy, dusty and dirty! The maids never came to clean once during my week stay. This place is a filth hole with nasty hotel staff who degrade their guests. Steer clear of this dump.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Beach / Sun