Front Desk Staff was very nice and efficient. The room was clean and comfortable although my double room was a little cramped.
The valet service is slow slow slow. Even when I had called down to have my car brought up and allowed 10 minutes to go downstairs, I still waited 5 minutes. And most of the time, when I was arriving and leaving the hotel over 4 days, there was no one there to even open the door. One time I had my hands full when leaving the hotel, there were 2 staff people at the conceirge desk looking at me struggling with the door and no one came to help. Not impressed.
The food was dreadful! Expensive and terrible. I ate at the restaurant downstairs and room service . Had a pasta dish at Bizcaya the first night that was inedible. Breakfast came with cold chewy toast ( nothing special bread).
I've stayed at Ritz Carltons in Beverly Hills, Atlanta, Boston, Chicago....... the Coconut Grove Hotel needs some attention from management.

Stayed at the RC Coconut Grove this weekend before a flight from MIA. I've only visited Miami a few times but never this area. The hotel is only about 8 miles from MIA in a quaint- nice neighborhood.

The hotel seems perfect for small events/ meetings/ weekend trips. Beautiful lobby and city pool area. I had confirmed (and was guaranteed) two double beds on arrival. We left Palm Beach around 7:30 and arrived to the hotel around 9pm and upon check in, were told that we would have to take a king w/ a roll away. I understand this happens, but it's obnoxious. Furthermore, we got a room that wasn't in turn down (seems odd for a Ritz- especially when they don't give you the room you confirmed). No amenity, no apology, just the king room.

Regardless, CG has nice outdoor restaurants and the hotel is very relaxing/ retreat like. Our room had a nice balcony overlooking the bay and I hit the pool in the AM before our flight. We had a nice breakfast in the hotel restaurant (typical nice ritz style). Overall, nice place---wish they would have given us the room we guaranteed or an upgrade/ amenity for the hassle---but I'd go back (only if i needed a king room). Perfect for couples/ family weekends/ etc in Miami w/o the hassle or "scene" in South Beach. Also very close to shopping in Merrick Park/ Coral Gables.

I stayed here for several nights for a combination of business and a weekend getaway. I was extremely happy with the hotel. The rooms were as clean, well decorated, and comfortable as you would expect. The service was very good - staff were always there when you needed them but without hovering. I think that is the epitome of good service... always there but never annoyingly so.

Business services at the hotel were good. Breakfast and lunch catered to the our location was excellent. The conference rooms were good (if not a little over air-conditioned), and the wifi was fine.

Word of warning: The Coconut Grove bar/shopping/restaurant area is within walking distance, but that isn't much of a destination. To get to beaches or high-end shopping, you definitely need to have a car. If you don't want to drive and you want a beach, perhaps the Ritz in South Beach is for you.

Stayed at the Ritz-Carlton for two nights before a cruise. Taxi from the airport cost $25 (with tip). The hotel was situated in a rather quiet neighbourhood in Coconut Grove, not very much to see around there if you didn't have a car. CocoWalk with some shopping and restaurants was about 10 minutes walk away.
The hotel itself was very comfortable, with some beautiful rooms. I specially liked the lobby area with bar, you can get some reasonably priced snacks and lighter meals there. The pool area was almost empty every morning, no problems getting lounge chairs there.
Our room was comfortable with lots of pillows on the bed and posh Bvlgari-toiletries in the bathroom. Bathrobes were also a nice touch.
We ate breakfast at the hotel both mornings, not cheap but good food and polite service.
I would recommend this hotel for a relaxing stay away from the hustle and bustle of the South Beach area.