Front Desk Staff was very nice and efficient. The room was clean and comfortable although my double room was a little cramped.
The valet service is slow slow slow. Even when I had called down to have my car brought up and allowed 10 minutes to go downstairs, I still waited 5 minutes. And most of the time, when I was arriving and leaving the hotel over 4 days, there was no one there to even open the door. One time I had my hands full when leaving the hotel, there were 2 staff people at the conceirge desk looking at me struggling with the door and no one came to help. Not impressed.
The food was dreadful! Expensive and terrible. I ate at the restaurant downstairs and room service . Had a pasta dish at Bizcaya the first night that was inedible. Breakfast came with cold chewy toast ( nothing special bread).
I've stayed at Ritz Carltons in Beverly Hills, Atlanta, Boston, Chicago....... the Coconut Grove Hotel needs some attention from management.












