I stayed here for several nights for a combination of business and a weekend getaway. I was extremely happy with the hotel. The rooms were as clean, well decorated, and comfortable as you would expect. The service was very good - staff were always there when you needed them but without hovering. I think that is the epitome of good service... always there but never annoyingly so.

Business services at the hotel were good. Breakfast and lunch catered to the our location was excellent. The conference rooms were good (if not a little over air-conditioned), and the wifi was fine.

Word of warning: The Coconut Grove bar/shopping/restaurant area is within walking distance, but that isn't much of a destination. To get to beaches or high-end shopping, you definitely need to have a car. If you don't want to drive and you want a beach, perhaps the Ritz in South Beach is for you.

Stayed at the Ritz-Carlton for two nights before a cruise. Taxi from the airport cost $25 (with tip). The hotel was situated in a rather quiet neighbourhood in Coconut Grove, not very much to see around there if you didn't have a car. CocoWalk with some shopping and restaurants was about 10 minutes walk away.
The hotel itself was very comfortable, with some beautiful rooms. I specially liked the lobby area with bar, you can get some reasonably priced snacks and lighter meals there. The pool area was almost empty every morning, no problems getting lounge chairs there.
Our room was comfortable with lots of pillows on the bed and posh Bvlgari-toiletries in the bathroom. Bathrobes were also a nice touch.
We ate breakfast at the hotel both mornings, not cheap but good food and polite service.
I would recommend this hotel for a relaxing stay away from the hustle and bustle of the South Beach area.

We had some concerns about the service due to reviews posted here. Our experience was stellar. The front desk was over the top. Particularly a young man named William. Friendly , bright, polite and very accomadating. We had a ball, and what a convenient location.

We stayed for one night after a cruise and had a wonderful experience.
The thing that stood out the most was the helpfulness of the staff.
We arrived very early, 10am, and they were able to find us a room so we didn't have to wonder around all day.
The room was very nice and the pool area above average.
I found the price to be reasonable for a hotel of this quality.
A definite hotel to recommend.