We had some concerns about the service due to reviews posted here. Our experience was stellar. The front desk was over the top. Particularly a young man named William. Friendly , bright, polite and very accomadating. We had a ball, and what a convenient location.

We stayed for one night after a cruise and had a wonderful experience.
The thing that stood out the most was the helpfulness of the staff.
We arrived very early, 10am, and they were able to find us a room so we didn't have to wonder around all day.
The room was very nice and the pool area above average.
I found the price to be reasonable for a hotel of this quality.
A definite hotel to recommend.

It's hard to criticize a Ritz, they are always some level of nice, but RCCG misses the mark a bit. Service felt a bit "green." The girl at the front desk who checked us in was borderline unprofessional. Definitely not polished. Not the typical RC over the top hospitality. Was at the pool about 6 hours without being asked if I needed/wanted anything. Usually at the Ritz they have someone going around handing out drinks, menus and sometimes even "freebies" like popsicles, etc. (my favorite).

Rooms were fine, typical. Only downside was you could not open doors or sit on the balcony because of all the street noise/construction going on outside.

Gym was fine, typical.

Property itself felt suffocating. Our room did not have a view of the water and no where on the property could I find a view of anything. High walls seem to surround the property and it's outdoor areas. It is what it is, hotel is not on the water, so views are going to be limited but I feel the hotel could work with this. The pool was stark. Lots of cement and no flowers/water features, anything to soften the coldness of the cement. Also, lots of street and construction noise at pool. Piped in music would have been nice.

Oh, and the food. Breakfast seemed less expensive than most RCs. Breakfast was not bad. Lunch prices were about the same as other RCs. Was VERY disapointed in the grilled fish sandwich. Dry, bland. awful.

I wasn't looking for South Beach but Coconut Grove is a little tired. Next time I'll go back to Key Biscayne RC.

My husband and I planned to stay at the Ritz South Beach for 3 nights starting the Sunday of Memorial Day. Luckily, a friend warned us about a hip hop festival on South Beach, and after confirming the atmosphere with the conierge at that hotel (bad news), we decided to move to the Rtiz Coconut Grove. I am not sure who would be best to stay there. It's a lovely property, with good service, and if you like Coconut Grove, then this would work. The hotel is steps away from all kinds of night life, but has little life itself. The pool area is rather concrete, and being that the ocean is near, it seems wrong to not be able to see the sea!

The rooms are nice, and all else is as you would expect from a Ritz, but there isn't much atmosphere in the hotel.

The staff were kind when we said we'd rather take our chances on the beach, so we switched (via the Amex Fine Hotels and Resorts program) to the Ritz South beach for the last 2 days, and missed the worst of the hip hop festival.

One warning. There is a Sunday brunch in the only restaurant (other than the pool grill). We get a free lunch during our stay, as part of our Amex program, so we went ahead and lunched (brunched) at the hotel. I am a vegetarian, so ate little of the mainly fish and meat offerings. It's an extensive buffet, and as it was our only choice that day at the hotel, we ate. We couldn't believe it when the bill came. $175!!! No joke. Ok, we didn't ask the price, but assumed the usual hotel fee for brunch, $40-50. We had NO ALCOHOL and it was $175!! We did get credited our program rebate of $85, after explaining to the front desk that we had no other "lunch" choice. But still......