I had to go to Costa Mesa for a weekend event with my company. I saw the Ayers on-line and booked a room for 2 days (Fri-Sat). Wow - it was better than I could imagine. For the small price I had a great large room. The room was nicely decorated (tatefully). There was also TV w/HBO - a refrigerator and a shower with separate dressing area. In the courtyard was a lovely water fountain and statues with tables and chairs (reminded me of when I was in Rome, Italy). eating out. I had dinner by the fountain with a friend as they also have a restauratn. They gave free breakfast with the room - ham, eggs, oatmeal, etc. I would even consider coming back for a romantic weekend. What a lovely "oasis" in this community. Also there was much "history" on the walls showing boats and early LA photos - also done very tastefully. My small room price on-line turned into a BONUS weekend for me. Must also say the staff were all friendly and helpful - Aleda from Santa Clarita

I have stayed at this hotel four times in the past four years, and it is very charming. Breakfast buffet, cookies, apples, decor - nice little touches. Until this last stay we never had any sort of problem.

This last stay, however, we encountered a problem and I'm afraid we have seen 'the other side' of the coin.

We were awoken around 12:30am by the loudest noise coming from inside the wall - my husband said it was definitely a main plumbing pipe that had not been insulated. It sounded like a freight train and woke us up out of a dead sleep. It continued for almost an hour - an employee was called and came up to our room, and he even commented on how incredibly loud it was. We wanted to move immediately but were told the hotel was completely full and no other rooms were available. I had to be up the next morning at 6am.

The following morning I had to be up very early so my husband moved us to another room (I guess someone checked out early?) and he informed the front desk of the problem we had - we felt a small disount or credit voucher for a future stay was appropriate. Nada. We didn't even get an apology. Just sort of a blank stare and silence.

After I got home, I realized a cell phone charger had been mistakenly left plugged in to the wall and I called to see if it was found. Luckily it was, but I was told by the head of housekeeping that it would be $10 shipping fee to have it sent to me. I had to complain - again - this time to the hotel manager. I told her the whole story again, just in case somehow she had not heard about it. I still did not get any sort of apology, credit or discount for the problem and inconvenience with our room.

Atleast they waived the $10 shipping charge.

I left the hotel with a bad overal impression. It may be cute and charming, but I doubt I'll return. It really is all about customer service.

My 2 year old daughter and I stayed here 9 weeks total, while my husband was on business. All together, this hotel was awful! It is very business-like, but not kid or family friendly. The staff treated my daughter horribly with hardly any smiles and for a 9 week stay, that gets to be really discouraging! The pools are designed horribly..one right in the middle of the courtyard so that everyone can see you and hear you. We specifically asked for rooms not next to construction and 3 weeks were put there anyway...and the noise was very loud and disturbing. We carried a lot of stuff and 2x as well they had no bell hop on duty right before check out time to help us with bags, so my toddler and I had to do it all by ourselves! For the price, if you have a family, just go somewhere else that is not meant for business travelers, as this hotel is so strongly gearded towards that with the airport across the road. The good things...it is clean, the housekeeping is nice, and the air conditioning works great in the rooms.

I would not recommend staying here. First of all, it is in the airport's flight path, so the noise during the day is ridiculous. At night the noise is tolerable. Unfortunately, the second night we were there the hotel was hosting a 10 yr high school reunion. There was no parking because of this. The 'kids' (they should have known better!) were noisy, running around the hotel until all hours of the night. Hotel security was inadequate to keep them from doing so, although I do believe they were trying their best. The complimentary breakfast was barely passable. This property has potential, but would not stay here again even if they paid me!