The front desk staff was completely unknowledgeable, unenthused about their jobs, and didn't follow through with any promises. We reported the broken bed and sliding door TWICE, and it never got fixed. Checking out took 45 mins because of incorrect billing, and even after all that time, we were STILL charged incorrectly on our credit card, and had to waste more time on the phone trying to fix the errors. The bed was the most uncomfortable thing, since it was uneven and broken (sleep number). A little more competent staff can do an average hotel wonders...instead, the staff alone made this stay one that will prompt me to poorly review the Radisson Phoenix Airport on any travel review site I visit.











