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Radisson Hotel Phoenix Airport / Southbank: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4 of 5 stars 35 Reviews
5.0 of 5 stars
8
4.0 of 5 stars
13
3.0 of 5 stars
6
2.0 of 5 stars
4
1.0 of 5 stars
4
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#23 of 174 hotels in Phoenix
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 163
  • Address: 3333 East University Drive Phoenix, AZ 85034
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Modern, southwestern six-story atrium hotel located 1 mile from Sky Harbor Intl Airport and 4 miles from downtown. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool
Check Rates: $155 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Radisson Hotel Phoenix Airport / Southbank

( 12-16 of 35 )
“Clean Hotel, Lovely Grounds, Terrible Staff.”

Radisson Hotel Phoenix Airport / Southbank

1 of 5 stars
Milwaukee, WI
Dec 11, 2007

The front desk staff was completely unknowledgeable, unenthused about their jobs, and didn't follow through with any promises. We reported the broken bed and sliding door TWICE, and it never got fixed. Checking out took 45 mins because of incorrect billing, and even after all that time, we were STILL charged incorrectly on our credit card, and had to waste more time on the phone trying to fix the errors. The bed was the most uncomfortable thing, since it was uneven and broken (sleep number). A little more competent staff can do an average hotel wonders...instead, the staff alone made this stay one that will prompt me to poorly review the Radisson Phoenix Airport on any travel review site I visit.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MilwaukeeGrrl's Summary
Date of Stay: November 2007
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $155 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“OK”

Radisson Hotel Phoenix Airport / Southbank

4 of 5 stars
Pinetop, Arizona
Oct 22, 2007

stayed down at the Phoenix Airport Radisson a couple of weekends ago - for around 100 bucks an night, we got a clean, quiet room - front desk was short-staffed, but she did the best she could to get us checked in as quickly as possible - TV new, sleep number bed as well -

The breakfast buffet the next morning was good as well, plenty of scrambled eggs, potatoes, bacon/sausage, pastries, fruit, juices, etc. - compared to what one gets at a Denny's these days, it was a real bargain at around 9 bucks a person - I'll stay there again when I need to stay at a place near the airport -

  • This TripAdvisor Member:
    • Liked — conveniently located near the airport
    • Disliked — front desk short staffed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
podoho's Summary
Date of Stay: October 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: October 18, 2006
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Concerts / Music festival
Was this review helpful? Yes No
Check Rates
Average price*: $155 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Front desk clueless, everything else OK”

Radisson Hotel Phoenix Airport / Southbank

Sep 5, 2007

We booked thru Priceline for $50 after Con. air cancelled our flight so we had to find somewhere to stay. The web said that shuttle to air only ran from 5:30am. nowhere on the web does it say they they call a cab for you. So I paid for the rental an extra night for transportation to airport which is very close.. HOWEVER, they do call you a cab. When I mentioned this to the front desk they told me I must have looked at the wrong website. I was given a kingsize bed for 3 people when I asked for two beds (I called after booking and was told I had to request at check in) I was told none was available. As I resign myself to sleeping with 3 in a bed, I get to the room to find a sleeper sofa.. they could have mentioned that as it was satisfactory. When I returned the rental car and called for a ride back they couldn't tell me where to meet the van. They call it the blue diamond area. However the airport employees call it door 2 south curb, having never been to the airport it would have been easier to have everyone call it the same thing. They did call a cab which was a town car with a very friendly driver at 4am for us. however, noone was at the front desk for us to check out. We waited 15 minutes for someone to come so we could checkout (we had room service the night before which was delicious and prompt) The hotel and room were clean and perfect for what we needed. The front desk staff were just frustrating after an 8 day vacation in flagstaff I just wanted it to be simple and it wasn't.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lisa1063's Summary
Date of Stay: September 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: November 12, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service
Was this review helpful? Yes No
Check Rates
Average price*: $155 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“ok for a layover”

Radisson Hotel Phoenix Airport / Southbank

3 of 5 stars
Honolulu, HI
Jul 19, 2007

Stayed here for approx. 8 hours on a layover with my three children and elderly mother. Waited for a shuttle approx. 20 minutes. They hire another company at night to shuttle guests. We were on our way home after a long vacation and had 8 pcs of luggage plus our carry ons. The shuttle driver was nice and helpful. Upon arriving at hotel, I was told "this is not a four star hotel" by the front desk girl and that guests have to haul their own luggage and laughed about it with the other desk girl! Not a very good attitude. We arrived at 10 pm and the restaurant was closed so, I walked to the next hotel where there was a waffle house in front of it for a take out. Not bad considering. Room was ok. Beds were dbls and comfortable. Definitely only a 3 star. Paid $70 on HOTWIRE. Wouldn't pay more. The night front desk clerk - David was very good and made the difference in the stay.

  • This TripAdvisor Member:
    • Liked — sleep number beds
    • Disliked — front desk girls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawaiianwahines's Summary
Date of Stay: July 2007
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: October 26, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Older travelers, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $155 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Overall good, some problems”

Radisson Hotel Phoenix Airport / Southbank

3 of 5 stars
Minneapolis, MN
Dec 28, 2006

Stayed for one night, and was generally pleased. We arrived on a late-night flight, so did not check in until about 2am. The front desk clerk was friendly, and the room clean and spacious when we arrived. Unfortunately, when we attempted to go to bed, the sleep number bed would not inflate. After changing rooms at 3am (not really a pleasant thing to have to do), the new bed worked. Once in the new room, called the front desk to request a wake-up call and a late (2pm) check-out. We did not receive our wake-up call, and our late check-out was not documented.

Overall impressions: The public areas and rooms have been recently renovated and are attractive and spacious. The rooms are clean. The pool is located next to a freeway offramp, and the deck area around it is very small - not the best experience, but acceptable for an airport hotel. I see that an earlier review also mentioned non-functioning sleep-number beds, I would recommend checking the bed as soon as you arrive. The front desk staff was friendly, if not overly effective.

  • This TripAdvisor Member:
    • Liked — The functional bed
    • Disliked — The non-functional bed
    • Tips/Secrets: — Easy access to most of the valley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MPLSDavid's Summary
Date of Stay: December 2006
Traveled with: Spouse / significant other
Visit was for: Quality time with family
Age group: 25-34
Member since: July 13, 2005
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
People with disabilities, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $155 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Radisson Hotel Phoenix Airport / Southbank

( 12-16 of 35 )
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Radisson Hotel Phoenix Airport / Southbank Also Known As

Address: 3333 East University Drive, Phoenix, AZ 85034