I've travelled a lot in my life but this is truly one of the worst hotels I've stayed in.

The good
1. The location is decent but not much to write home about. There are plenty of other hotels very close to the main street. So, no advantage there to justify the price.

2. The building itself is ugly but the rooms are actually decent. The rooms are cleaned twice daily. My only complaint here regarding my room is that the bed is not very comfortable but that could be just me.

The bad.
1. For a 4 star hotel in a tourist town, no one speaks English adequately. You might get lucky and get a receptionist that does but don't expect it. People I've met here that stayed in hostels have better experiences.

2. For a 4 star hotel, they are very unresponsive to email or message left on their answering machine. This was prior to my arrival. It should have raised a red flag ...

The ugly
Service here is nonexistent. It is so ridiculous that you can't imagine it. This is a town that people come exclusively to do the glacier tour and other outdoor activities such as hiking. However, unbelievably, they have no clue about any of these activities. Maybe the reason is that their english or other foreign language is so poor but the end product is that there is no service. They wasted two precious days of my vacation. When I arrived at the hotel, I asked them where I should go to book my glacier tour. Instead of telling me that they had no clue, they told me instead that I should give them the money and they would arrange everything for me. So I gave them the money and when came back later for a voucher, they said that I did not need a voucher and I should just wait at 7am the next morning to be picked up. The rest of the story, no car came to pick me up the next morning and nobody seemed to know anything about my reservation the previous day but they did give me my money back and blamed everything on each other. Also the first day I came here, they said it was too late to do anything when later I found out that there were excursions that start at 1pm. Why pay so much for a supposedly 4 star hotel when you can get better service, better location, and arguably better rooms at much much lower prices