Concierge was excellent and always ready to assist and make recommendations. Location was excellent within walking distance everywhere. The room was large and very comfortable.
Daily breakfast buffet was varied and delicious. My first formal afternoon tea and it was a lovely experience. This hotel is a great value for the money. Planning a return trip next year.

The rooms are tiny and in need of renovation. Everything was dingy. Walls are paper thin. Several times I thought the people next door or in the hall were actually in my room! The bed was terribly uncomfortable...very lumpy. I would have slept on the floor had it not been so dirty. The room was very warm and stuffy (they shut off the AC during the winter). To air it out I had to leave the window open. There is a parking garage nearby and anytime anyone entered or left there was a dinging sound (every couple of minutes) that resonated right up to the room! The dinging was relentless, even at 2 in the morning. I was unhappy that I paid so much to be so uncomfortable. I hardly slept and was extremely tired for the next couple of days.

The Claridge is in an excellent location (lots of shopping right around the corner) and the staff there was very friendly and spoke English, however, I would never stay at this place again or recommend it to any of my friends and family.

I stayed 7 nights altogether with a break in the middle. The hotel is lovely and the staff are exceptionally helpful. My only complaint is that the first room was next to the staff service lift and corridor and was very noisy on and off from 7.30am through to 11pm,(room 413). The second room was noisy because it was an adjoining room and there seemed to be no sound proofing at all (612). There was a demonstration on Aug. 7 because some staff were sacked in July. We came back from shopping to check out, to find riot police and the hotel covered in graffitti. The staff were great and helped us get a taxi but they could have warned residents in advance as they put the grills on the windows so they had obviously been expecting it. It was quite scary to arrive outside and hear drums and watch firecrackers being thrown at the hotel. Also, the pool was closed fro renovation for a month.
Best rates anywhere are hotel website. Even the hotel staff offered me rates US$45 higher per night.

This is hotel is in an excellent location. Can walk to most places, especially shopping. Breakfast was delicious and fresh, rooms were clean.