I had seen all the negative reviews of this hotel - but decided to give it a try anyways. Spent 10 days here and found that it was like a home-away-from-home for me.

The property is small - a true boutique hotel, but with lots to offer! The rooms are newer and spacious by most city hotel standards. There was a small restaurant and bar in the lobby with free breakfast every morning, as well as a computer for free use!

The staff was excellent! Everyone knew my name by the first day! I checked in at 9am and they worked hard to get me my room early - even though I had arrived 6 hours prior to check in time! Twice-daily maid service helped to keep the room fresh and clean.

The guys at the front desk arranged many tours of the city for me - and worked hard to make sure that every aspect of my stay was perfect. I would return to this hotel just because the staff was so nice and helpful - like a bunch of friends who are all trying to help you out. Mostly everyone spoke English - and to those people who wrote reviews about not all the staff knowing English, i say "LEARN SPANISH YOU AMERICANS!"

The hotel is located on a safe street - in a quiet part of the city but close to several great restaurants and a very posh shopping mall. The staff even suggested a few convenince store around the corner to get sodas and snacks since they were cheaper than the minibar in the room. There are 2 major banks on the next block over - very convenient for changing money and using the ATMs.

Overall a stay that exceeded my expectations and then some. Great staff, great location, great property and would recommend to anyone visiting Buenos Aires!

My husband and I booked this hotel for our stay in Buenos Aires. After reading all the reviews I was very nervous. There were more negative comments than positive ones but after just coming back from a week long stay at this hotel I have nothing but good things to say. It is a small boutique hotel and that was not a surprise (as it does say so in the description) which was neat. Rooms were clean and comfortable. There was no problem with the check-in process. There are 2 elevators with maual doors but presented no problems. Breakfast was fine. Just like any other breakfast you can have at any outside cafe. Concierge and staff service was remarkable! Anything we needed at whatever time there was always someone there to help us! They recommended places to visit and would arrange any transportation needed. The hotel is located in Recoleta area on a very quiet street which was also a plus! I would definitely recommend this hotel!!!!

Originally booked at Kempinski Chateau Park Hotel and on our arrival, was told that there were no rooms available. After several minutes of arguing, agreed to be "upgraded" to the Kempinski Park Plaza. Needless to say, I was a little upset as I had read that this hotel chain had a habit of transferring their clients to one of their other properties. However, after being sent to the Kempinski Park Plaza (cab at the hotel's expense), our treatment by staff was excellent, our room, although a little shabby, was extremely quiet, the bedding of top quality linen and a very sufficient breakfast available. Yes, the elevator was "unique" but isn't that why you travel the world -to have experiences that one doen't have at home? Staff was very kind, bringing us chocolates to our room, after we had
experienced an attempted "holdup" on 9 de Julio at 3 o'clock in the afternoon. All in all, a very satisfactory stay.

Very nice but slightly noisy hotel, especially in the back. A well-maintained boutique. Extremely fine location. Has a very nice English-speaking staff who will go out of their way to please you. I spent 10 nights there out of a total of 22 in Argentina. The hotel is badly underrated on here. I think I know more about it from the length of my stay than most of these reviewers do!