Yes, it's true. The hotel will sell you a room at this property and, when you arrive, not honor your reservation. They will insist your room is not available. Then they will place you at another one of their lesser-priced properties. The hotel will not refund you the difference ("because you already paid through Expedia", they say) and instead will comp you one meal.

When we asked why we were able to book a room that was not in inventory, we were told that it's because the Kempinski doesn't operate on a real-time reservation system. When the guy at reception informed us that our pre-paid room was unavailable, he was totally unapologetic, even after we called him on the fact that we'd read online that the hotel habitually sells more rooms than they knowingly have available. He simply nodded and said "Yes."

I wonder how long they'll be able to continue to run this distasteful scam on their guests. Book at your own risk!

As soon as you arrive, the hotel will tell you that there is a plumbing problem. DO NOT believe them, they are LYING to you. We read reviews about this but we thought maybe they would be different when we arrived. They will tell you the floor is flooded and that the hotel is full, then want to send you to a really awful hotel which they claim is "good." We had to argue with them for about 45 mins until they let us stay (which means they were clearly lying to us in the first place because they managed to make a room available) and we couldn't check-in for another hour while they "cleaned" the room. This hotel is sketchy, STAY AWAY!!

BEWARE !!!!
All Kempinski hotels within BA are operated by the same franchisee - but their quality differs greatly.

We booked the Park Plaza (it had the best reviews and seemed to be very good quality) - but just like MANY other people, upon arrival we were given the same story that the hotel had plumbing problems and we had to be re-routed to another hotel (cheaper/lower quality/worse location).

Desipte insisting to see the room (the plumbing was fine) and arguing for >1hour the hotel refused to allow us to stay and FORCED us into one of their other, more drabby, hotels.

It was later confirmed to us by a hotel employee [name witheld] that the Kempinski hotels within BA are regularly overbooked. The standard procedure is to make up a story about plumbing/flooding and re-route the customer to another hotel to maximise revenue. You will be offered a cheap glass of champagne as compensation.

YOU HAVE BEEN WARNED ! It is a complete SCAM & the other hotels are far inferior.

I will NEVER stay in another Kempinski hotel again and have submitted a complaint to the Office of Consumer Affairs in Bunos Aires

If you think you will be staying in the Park Plaza, you probably won't be !!!!!!!

Take your money elsewhere & don't let them ruin your holiday.

I booked the Kempinski Park Chateau however when i arrived they said my room was flooded and was transferred to the Kempinski Park a sister hotel so they told me.
Arrrived there rooms were very shabby and dirty. I was offered a complementary meal for my inconvienence and then given two choices only. The meal arrived i took my first bite and then realised the chicken was raw and un cooked . GREAT.
Then returned to room to go to sleep. Laying in bed and a large cockroach walked by my head. I then moved the bed to try and find it and a whole host of dirt was laying there from used plaster/band aids to dirty toothpicks and assorted rubbish. The reception seemed no to be bothered so i had to search and kill the roach myself.
The rooms are bad /dirty. The staff in some cases rude. Please avoid this group of hotels at all costs. Other Kempinskis around the world are truly 5 star. This barely makes 1 star.