We stayed at the Radisson SAS Sharm El Sheik 30.06.2008 to 14.07.2008.
We picked to stay at this hotel because it was a Radisson and it was classed as a 5 star hotel. We have previously stayed at two other Radisson’s in Australia so we had a good idea what the hotel would be like. I have tried to write this review in an honest fashion and not to just get back at the hotel for doing anything wrong.
The Radisson SAS Sharm El Sheik is located approximately 20 minutes outside Naama Bay. A taxi charges 70 Egyptian pounds each way which is approximately £7.00 one way (exchange rate when we stayed at the hotel). There is a Hard Rock Café and a TGI Friday’s in Naama Bay. But unfortunately the rest are just gift shops (too many) selling the same things and a few bars. You will get asked if you want a taxi on several occasions and the best thing to tell them is you live in Cairo in Arabic (if you know it). This really stumps them.
On arrival at the Radisson check in did take longer than normal as we upgraded our room from a normal one to a ‘Deluxe’ with a sea view for approx £300.00 for the 14 nights. The upgrade included tea and coffee making facilities (which I think you should get in every hotel room – the Radisson charge $4.00 a day for tea and coffee facilities if you don’t have it and ask for it), two free pizzas at the pizza restaurant, 4 items of clothes to be cleaned free, free access to the SPA, 25% discount on all a la carte restaurants’, and free transport on the bus to Naama Bay. All this was written down on a laminated card which said VIP on it.
The reception staff stated that he wanted to keep our passports overnight, I asked why and he said it was to photocopy them. I asked him to do it then while I waited, which he did do. Apparently this is so the Police can keep a copy of the passport details.
The Radisson SAS resort Sharm El Sheik is a large resort so golf carts are provided to drive you to your room on arrival. Our room (room number 7139) was decorated in a maritime theme, and didn’t look what I would call deluxe. The room had twin double beds, one wardrobe (not enough hangers), large bathroom and patio doors that went out onto a terrace. The terrace had a coffee table on it with two chairs (I found toe nail clippings from the previous occupant on one of the chairs –yuck). The room was very clean but the bathroom had a lot to be desired (I have uploaded pictures). The sink had black mould growing on the silicone inside the sink bowl, the shower had been very badly repaired (see picture), Egyptian tiling is not of a good standard either as the waste for the shower had more grout round it than tile (see picture), the wall lights above the sink were not screwed together properly (see picture) and there was more black mould on the grout in the shower. Not what you expect from a ‘Deluxe’ room.
However, our ‘Deluxe’ room was situated in a good location, a stones through from the beach and a few steps away from the smaller pool.
On our first day we had lunch in ‘Trade winds’ which is situated on the right hand side of the beach, they served salads, seafood and sandwiches. We were the only people in ‘Trade winds that lunchtime but it still took the waiter 20 minutes to decide to ask us what we wanted (I was just about to get up an leave), and it took him ages to get us our drinks (very hot day 29c). He basically didn’t really want to do anything or gave a very strong impression of not wanting to do anything.
On our second night we decided to use our free pizza vouchers at ‘Il Grotto’. We did have a nice meal there; the pizzas were well cooked, fresh and tasty. At the end of our meal we filled out a guest satisfaction survey, and due to the service we had received and the state of our room we filled out the survey accordingly with what we had wrong with the room and the staff’s attitude at Trade Winds, and that they want to keep your passport overnight. I also stated that the hotel was not really a 5* but a 3* by European standards.
The next day we received a call from the Assistant Front Office Manager (Mr Ashraf Magdy). He wanted to have a meeting to discuss our comments on the satisfaction survey. I agreed to the meeting at 9.30am the next day and left it at that.
During that evening I was in the bathroom and touched one of the wall lights (see picture) – it looked at though the top part of the light was just about to fall off (not screwed in properly) so I thought it ought to be screwed in place; as soon as I touched the light I received an electric shock from it! My partner who is an electrician said it’s because they do not use an earth and it’s probably not wired properly.
We immediately walked to reception to ask for Mr Magdy who promptly came out of his office to see us. I explained that I was sorry to of surprised him with a meeting that evening and not waited until the next morning but I had just received an electric shock from a light in our room. He asked me if I wanted to sort out the situation tomorrow and I said no because I was that disgusted.
Mr Magdy explained about the passport situation at reception when you check in; he said it was normal in Egypt. I said it wasn’t in Europe and nobody is going to keep my passport in a foreign country. I showed Mr Magdy photos of the repairs to our bathroom and the light that had given me an electric shock and asked him if he had heard of ‘Trip Advisor’, he said he had. Mr Magdy then offered to either move us to another ‘Deluxe’ room (next door to ours), or an ‘Executive Suite’. I said I wanted to see them both the next morning before deciding. The next morning we met with Mr Magdy and I had decided I didn’t want to bother even looking at the ‘Deluxe’ room. He therefore showed us the Executive suite which was much bigger than the deluxe room and in the middle of the resort (a bit of a sea view). I still would not call the room Deluxe and it was still looking tired but in a better state of repair (please see pictures). We moved into the suite that morning at a cost to the Radisson of £400 approx on top of the £300.00 we had paid for the ‘Deluxe’ room. The furniture in the Executive Suite was chipped; the tiles acting as skirting were chipped badly. We had two televisions in the suite and you couldn’t watch anything on them as the picture quality was terrible. I checked Ariel connection on the back of the television in the bedroom and the wires had been cut and ‘spliced’ together with tape (probably causing the bad picture quality). Anyway, there are only two English channels to watch. There are films but they have Arabic subtitles (no pay per view channels)
We normally used the small pool near the beach as we liked to snorkel on the reef (see picture). During the end of our holiday we noticed what I would describe as black scum sticking to the underside of the rocks overhanging the pool and the sides of the pool. I think this is dirt and suntan lotion that has accumulated over time, it was really bad (see picture). Bits of it were coming off and floating around in the pool. We didn’t use the pool again. I did mention this to the reception staff who told me to ‘go and find the pool man who cleans the pool early in the morning and tell him to clean it off’ (cheek!). An attempt was made by ‘Recreation ‘staff (no not a pool cleaning team) to clean the muck from the pool the day after I complained to Mr Ashraf Magdy (I emailed him pictures of the muck (see photo). The ‘Recreation’ staff got in the pool with snorkels on and mainly spent their time mucking about with each other. It was not cleaned properly by the time we left the hotel and muck was still visible stuck to the sides of the pool. We were normally by the pool by 7.30am (to get a sun bed – will explain later) and didn’t see him then, so I am dammed if I am going to get up earlier to ask him to do it. A warning if you stay at this hotel, there are not enough sun beds for the size of the hotel and you have to get up early (7.30am) to get towels to ‘bag’ a sun bed with any shade . All the sun beds had towels on them by the large pool by 8am and the situation was the same on the beach.
The Radisson employs companies to sell massages, quad bike rides, camel rides and snorkelling/diving trips. I was asked 5 times within one hour if I wanted a camel ride, snorkel trip etc. I complained to Mr Ashraf Magdy (Assistant Front of House Manager) and he did speak to the people concerned who did stop harassing me.
The Radisson has a large private beach and a reef that runs in front of it and right the way down the coast. The reef is approximately 100ft in width so the hotel has built a pier which you can enter the sea from so you don’t come in contact with the reef. This has two lots of steps either side of the pier to get in and out of the water. The reef is fantastic with a great variety of fish but there are very strong currents running along the reef so it is not suitable for young children to snorkel there. The reef goes right up to the beach so you cannot really swim only paddle and sit in the pools that there is no coral in. You need to wear something on your feet as there are bits of coral on the sea bed which really hurt. You are not allowed to walk on or touch the reef.
We tried most of the A la Carte restaurants, the food was quite good but the menu’s were limited. The main buffet restaurant is ‘Olivio’s’ , which is open for breakfast, lunch and dinner. The food is not fantastic but very plain and cooked for the mass which is what you would expect. Personally, would hate to eat in there 3 times a day for 14 days. The atmosphere in Olivio’s is what I would call ‘manic’ in the evenings with waiters rushing around clearing tables, and serving drinks (you have to wait quite a while for them to get your drinks). The main bar located in reception is quite poor, no atmosphere, limited drinks menu, and the cocktails are rubbish so don’t even bother trying them. Heineken is 30LE (£3.00), the local beer Sakkara or Stella was the same price. We didn’t try the draft beer. There is ‘live entertainment’ in the bar area consisting of a man singing a limited selection of songs. The whole reception area looks tired and in need of a makeover.
The Radisson SAS does offer free Wi Fi; we had an excellent signal in room 7139 by the beach but not in the suite (6107), you could also pick up an excellent signal in reception. There is an internet café (free) consisting of two computers in reception and you have to ask for a password to use it.
The Radisson SAS Sharm El Sheik could be a lovely hotel, but so many things let it down. I could not recommend it to anyone as I think the hotel is run down, they just cannot keep up with repairs. I also of the opinion that the hotel is badly designed and there are much better and cheaper hotels in Sharm El Sheik to stay in. I am unsure who has awarded this hotel its 5 stars I would only give it a 3 star rating. I have sent a copy of this review to Radisson’s head office in the USA.















