Me and my wife have just stayed in this hotel for 3 days on my way back to the Netherlands from Bali. All I can say, it is definitely a big disappointment. During my contact with the hotel before our stays, it's always been a helpful and smooth communication though only through email, but during the stays the communication especially with the front desk receptionists had been a struggle.
We find the front desk receptionist rude, this is coming from my wife who had lived almost 8 years in Singapore, so it is not merely a culture gap. Furthermore, some facilities that are supposedly available in the room have to be asked before you can get it, e.g. hair dryer and blanket.
After closely looked at the available room, we find that we are given the wrong room type. We complained this, but there's nothing we can do, we planned not to stay long at the room anyways. The room is so small. It is so crammed, you cannot put your luggage anywhere but to put in front of the closet, which makes you unable to open it.
In our room, the air conditioner initially is unable to be controlled by the remote. After we complained about it a nice man fix it and set the AC to be controllable. Unfortunately, three big leaks near the wall coming from the AC are not fixed until we checked out, even though we already complained this since the day we arrived.
Next is the location, there is only two buses that go to the Orchard road, it is also only every 15 - 20 minutes. The nearest MRT station is around 15 - 20 minutes of walk. It is also the case with the nearest shopping center and departure place to Sentosa Island.
One plus side is the breakfast. The self-service breakfast was very nice. Having breakfast in patio, although during our stays, it rained once but there's a canopy to protect us. The guy serving the food was very nice and very helpful.
All in all, if you have other options besides this, please do stay at other hotels.

















