The first time we stayed at The Princess we checked in only to discover that there was no hot water. They assured us they were working on it and would have it resolved the following day before we checked out so we could shower before our long travel day but no such luck. The first time we didn't think much about it. We weren't offered any compensation but we didn't cause a fuss and just thought these things happen. The second time we stayed (a week later) my friend made a joke when we checked in about them having hot water right?? And the guy said actually no, but guaranteed us we'd have hot water by 8pm or our room was free. So we took a chance. Bad move. Of course come 8pm there was no hot water. Come 9pm no hot water. We asked to speak to the manager who informed us that "Oh no, they weren't going to have hot water for at least another few days" and wasn't sure why someone made us that promise. We decided to check out that instant and although our room was free (we were only in it for a few hours) they had the audacity to charge us for our internet use ($5). The manager was a complete moron and we didn't get so much as an apology. If they had been honest upfront we wouldn't of checked in and wouldn't of had to find another hotel at 10pm the night before a 17 hour travel day! Stay away.

Having stayed at The Princess last Jan and in spite of the bad press it was getting I felt that another stay would be fine. How wrong I was, I am a reasonably easy going person and don't really get hot under the collar but although the staff were all very pleasant and helpful they really didnt have a clue about what was going on. Case in point as the evening buffet was pretty poor we decided to ask the restaurant check in girl what was on tonight she looked at a list and said its thursday so it's barbecue night, ok we thought sounds good, once we were in no barbecue food in sight. The food was poor and lacked inspiration, worse than school dinners. Really this hotel could be good, it has loads of potential but really the staff lack management direction, and a few more of them would'nt hurt. The Hotel is in a good location and has great facilities Casino, Cinema, Pool, Gym, Bowling Ally come on guys please get your act together and make this place suitable for visitors.

We stayed in this hotel in January 2006 and our experience was quite pleasant. Seeing that I am a Belizean I thought it would be better as we heard that it had been renovated and updated.
Wrong, We stayed again dec 06 to Jan 07and our room was cleaned around 2 to 4pm and two days it was not cleaned at all. Room sevice cutlery stayed outside doors for two days. The water was about a trickle and sometimes no hot water. the foodwas just awful with no labels saying what was waht. We stayed for 12 days and onthe the Belizean Buffet in my opinion was of any good. The buffet waitresses were kind an polite and gave good service.
The place needs a new chef and some serious thought. Our room was satisfactory. It is also good as there is a cinema and also a disco and a bowling alley for entertainment and not far from town centre.
Can't say that I will be staying there again.

We stayed there in early November with 19 other people. The place had NO hot water; one day the valve was coming from Mexico and two days later from Miami. We were concerned with the cleanliness of the dishes, glasses, etc from the restaurants.

The pool was unkempt...dog doo, papers, shoddy furniture. Many rooms were being remodeled without windows; which allowed insects to get into the hallways. Garbage was scattered around the grounds. Paint was peeling in the bar and lobby.

One person cancelled at the two weeks before arrival and the Princess has not refunded the money. The travel agent called and emailed numerous times to no avail.

Just forget staying here.