Lots of amenities at this hotel. Big, beautiful pool with fancy cabanas available. Super clean and relaxing lazy river. Lovely lobby bar and public areas.
However, the little things really matter to me and a few of those prevent me from giving this property the highest rating.
When we checked in to our deluxe room (slightly more square footage than standard king room) our key cards wouldn't work. Walked back to the elevator to use the house phone and call the operator and were told someone would be right up. By the time we walked back to room, key cards were working so we went in to unpack. About five minutes later, a security person pushed open our door and asked, "Why is your door open?" It wasn't open but the doors don't swing closed hard enough to fully latch. I was kind of puzzled about why he would just walk in without knocking. He then explained that it takes about 10 minutes for the key cards to start working after one checks in. Well, it would have been nice to hear that from the front desk.
Also, there was a housekeeping vacuum cleaner and a small bag of trash next to the room door from the time we checked in until we left the next day. Not a huge deal but it was just ugly and for $500 a night, I would prefer not to see ugly next to my room.
The room was spacious and the bath was very nice. The bed was quite comfortable. There was a ceiling fan with a remote control but the remote did not turn off the fan or change the speed as the controls indicated. Pulling the chain on the fan didn't make any difference either. The fan could not be turned off which bothered me as I don't care for the constant breeze when I am sleeping. Again, not a huge deal but just another little detail the "great" hotels don't overlook.
There was a clock/radio next to the bed with an IPod dock which is a nice feature but for some reason, it picked up interference and would emit a very loud cracking sound a couple times an hour. We had to unplug it to eliminate the noise and then you can't use the dock.
The golf pro shop is advertised as being really nice and well stocked. It was underwhelming. Absolutely NOTHING special.
On the plus side, the food from room service was very tasty and prompt and the spa services and setting were also very nice.
Having said everything, we would return to the property if we were returning to the Miami area but I still can't rank the property with the best.













